Demo

Customer Service Representative

Personnel Services Unlimited
Kings Mountain, NC Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/16/2025

Customer Service Representative

About the Role :

Personnel Services Unlimited  (PSU)  is seeking a  Customer Service Representative  for   our client,  who manufactures  specialty coatings, inks, adhesives, and sealing compounds.

  • Location :  Kings Mountain, NC
  • Pay :     $22.00 / HR
  • Benefits :  PSU offers Health Insurance, Paid Time Off, Referral Bonuses
  • Employment Type :   [ Full-Time / Temp-to-Perm]

Job Summary :

The  Customer Service Representative  will deliver exceptional support to internal and external customers by addressing inquiries, resolving issues, and processing orders. This role requires strong communication skills, attention to detail, and the ability to collaborate with team members to exceed customer expectations .

Key Responsibilities :

  • Respond   promplty  to customer inquiries about orders, products, and pricing.
  • Process orders, returns, and credits per company policies.
  • Resolve billing disputes in partnership with accounts receivable.
  • Provide feedback on customer concerns and service challenges.
  • Maintain accurate customer records and files.
  • Partner with the sales team to deliver top-tier customer  satisfaction
  • Handle customer complaints and forward technical issues to the appropriate department. .
  • Support team members during high workloads or absences.
  • Requirements :

  • 2 years of customer service experience in a call-center environment.
  • Proficient in Microsoft Office  (Outlook, Excel, Word).
  • Strong oral and written communication skills with excellent grammar.
  • Familiarity with SAP (2-3 years preferred).
  • Strong problem-solving, time management, and teamwork skills.
  • Bilingual and project management experience are a plus.
  • Physical Demands :

  • Office environment using standard office equipment.
  • Requires talking, hearing, sitting, standing, walking, and handling objects.
  • Interested?  Apply directly now.  Questions?  Call our  Shelby  office (704- 484-0344 ).

    Personnel Services Unlimited  is an equal-opportunity employer.   A ll  qualified  applicants  will receive consideration for employment  without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Salary : $22

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