What are the responsibilities and job description for the CUSTOMER SERVICES REPRESENTATIVE position at Personnel Services?
Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Monday - Friday
8 : 00 am - 5 : 00 pm
15.00 per hour
ESSENTIAL JOB FUNCTIONS
- Take customer orders either directly from customers or sales representatives
- Place orders on a timely basis for purchases of materials and supplies to be used in production
- Handle customer complaints and questions and follow-up with appropriate internal personnel as required
- Maintain customer files
- Process new items and build spec according to provide files
- Process purchase orders
- Coordinate with accounting to process customer credits
- Record and distribute customer order changes
- Email confirmations to customers
- Assist sales personnel as appropriate and assist in generating supplemental sales
- Track warehouse items to ensure availability and that agreed upon minimum / maximum levels are followed
- Analyze monthly usages and re-stocking per customer
- Complies with company policies and procedures
- Additional duties as assigned by management
JOB REQUIREMENTS
