What are the responsibilities and job description for the Bilingual French Customer Service Rep - Remote position at Perun HR?
About the job Bilingual French Customer Service Rep - Remote
jOB SUMMARY
The French Bilingual Customer Service Representative serves as the primary contact for customers, agents and clients in the US and Canada. The Bilingual Customer Service Representative determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.
RESPONSIBILITIES
- Talk with customers, agents and clients by phone and / or web to answer insurance related questions regarding the customer's account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.
- Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.
- Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
- Provide assistance to other departments when workload dictates.
- Consistently achieve departmental standards of productivity and accuracy.
- Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.
- Complete additional duties as assigned.
QUALIFICATIONS
