Demo

Call Center Agent (100% Remote) **US ONLY

Perun HR
Pasadena, CA Remote Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/9/2025

About the job Call Center Agent (100% Remote)

  • US ONLY

JOB OVERVIEW :

  • Customer Care Representative Full-Time
  • Reports to Customer Care Team Lead
  • 100% Remotework from home!
  • RESPONSIBILITIES :

  • Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
  • Delivers quality customer satisfaction with every contact
  • Meets key individual productivity metrics in line with department goals
  • Displays understanding and follow through with policies and guidelines
  • Communicate to management regarding issues
  • Other duties as assigned
  • SKILLS :

  • Strong verbal and written communication skills
  • Fast typing speed (at least 50 wpm or above)
  • Tech-savvy and a fast learner
  • Customer-focused
  • Ability to work under stress to achieve targets
  • Previous experience with Zendesk is a plus
  • College degree or equivalent preferred
  • EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS :

  • A desktop or laptop (2015 or newer, Mac or PC)
  • A voice-capable headset, and a webcam to carry out training and work duties.
  • Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers / managers via Slack or Zoom.
  • A (non-public) dedicated workspace that is free from noise or distraction
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