What are the responsibilities and job description for the Customer Service Rep National Sales position at Perun HR?
About the job Customer Service Rep National Sales
Responsibilities :
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
- Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery / routing questions and issues from customers.
- Respond to product inquiries from customers. Share new or additional services or products with customers.
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
- Contact all customers affected by product recalls and withdrawals.
- Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
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