What are the responsibilities and job description for the Customer Service Representative (CSR) - Remote in Arizona position at Perun HR?
About the job Customer Service Representative (CSR) - Remote in Arizona
What You'll Do
- Quickly and professionally answer incoming phone calls from policyholders, insurance agents and / or auto glass shopslistening to each customer's needs and concerns.
- Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
- Use our production / shop locator system to find an auto glass provider to quickly and conveniently service customer's vehiclesqualifying the damage for a repair or selecting the appropriate glass part for replacement.
- Proactively assist the CSR team by answering hold calls as needed.
- Help new associates get up and running with orientation and training, as needed.
- All other duties as assigned.
What You'll Need
