What are the responsibilities and job description for the Customer Service Representative position at Perun HR?
About the Job
We are seeking a Customer Service Representative to join our remote team. As a CSR, you will be the first point of contact for internal and external customers, providing exceptional service and support.
Job Description
The primary function of this role is to obtain release of vehicles from body shops and other locations, including residences. You will also perform various office support functions as needed.
- Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s).
- Interact with vehicle owners via phone to help in the release of vehicles.
- Interact with Insurance Companies to help expedite the vehicle clearing process.
- Answer and place calls (high volume) in an efficient and professional manner.
- Measure call quality based on knowledge, level of professionalism, and time to place follow-up calls.
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