What are the responsibilities and job description for the Inbound, Claims Call Center Representative (100% remote) position at Perun HR?
About the job Inbound, Claims Call Center Representative (100% remote)
Your Day to Day Responsibilities :
- Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
- Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
- Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and / or problems efficiently.
- Provide feedback and recommendations to the team in order to improve the quality of customer care.
- Follow procedures to ensure adherence to the company's risk and compliance policies.
Basic Qualifications :
Work from home office requirements :
Preferred Qualifications :
