What are the responsibilities and job description for the Customer Service Representative position at Pest Assassins?
Route Coordinator - Customer Service Representative Position
There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.
Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator / CSR position. We are seeking someone with a genuine passion for providing quality customer service.
This position will be based out of our Smithfield, RI office. Pest control experience preferred but not required.
Responsibilities :
- Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
- Assist with inbound alerts from technicians and resolve.
- Input customer data into system and schedule inspections and services as needed.
- Resolving customer issues & concerns by providing exceptional customer service.
- Monitor routes and communicate with technicians of reschedules or other changes.
- Work with field reps and manager directly to update customer information.
- Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
- Manage accounts receivable and collection efforts.
- Manage administrative requests and tasks.
- Effectively handle cancellation requests and manage reinstatement efforts.
- Assist in the daily and weekly scheduling of service routes using routing software.
- Complete and distribute daily service reports.
- Communicate with new customers and additional service request customers to insure satisfaction.
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