Demo

Customer Service Representative

Pest Assassins
RI Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/7/2025

Route Coordinator - Customer Service Representative Position

There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.

Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator / CSR position. We are seeking someone with a genuine passion for providing quality customer service.

This position will be based out of our Smithfield, RI office. Pest control experience preferred but not required.

Responsibilities :

  • Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
  • Assist with inbound alerts from technicians and resolve.
  • Input customer data into system and schedule inspections and services as needed.
  • Resolving customer issues & concerns by providing exceptional customer service.
  • Monitor routes and communicate with technicians of reschedules or other changes.
  • Work with field reps and manager directly to update customer information.
  • Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
  • Manage accounts receivable and collection efforts.
  • Manage administrative requests and tasks.
  • Effectively handle cancellation requests and manage reinstatement efforts.
  • Assist in the daily and weekly scheduling of service routes using routing software.
  • Complete and distribute daily service reports.
  • Communicate with new customers and additional service request customers to insure satisfaction.

What We Offer

  • Competitive hourly rate.
  • Flexible work schedule.
  • Paid training.
  • Paid Time Off (PTO).
  • 11 Company paid holidays.
  • Comprehensive benefits package including Medical, Vision, and Dental.
  • Job Requirements

  • Microsoft Office proficient.
  • Strong ability to communicate with customers in a clear and professional manner.
  • Ability to identify, analyze and solve problems.
  • High school diploma or equivalent.
  • Ability to work in a fast-paced environment.
  • Collections experience.
  • Ability to work in a team environment.
  • Pass background check.
  • Learn More

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