What are the responsibilities and job description for the Front Office Agent position at Pestana Hotel Group?
About us
At the Pestana Hotel Group, we are committed to offering you continuous opportunities for development and learning through our Pestana Academy. You will have the opportunity to get in THE TIME OF YOUR LIFE @ Pestana Orlando Suites Lake Buena Vista, in the Magical Orlando.
Go to www.pestana.com and get in touch with a multicultural and international environment of which we are part of the Pestana Hotel Group. We are also committed to our deep respect for the Planet as we are all just Planet Guests. Join the great Pestana Hotel Group family!
Pestana Orlando Suites Lake Buena Vista
Front Desk Agent
DESCRIPTION
We are seeking Front Desk Agents who will assist in the proper execution of Guest Satisfaction and service standards. Ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty.
Front Desk Agent
· Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
· Proficient administration of the hotel's electronic reservation system
· Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
· Compliance with hotel safety programs and procedures, including emergency and security systems
· Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
· Transmit and receive messages, using telephones or telephone switchboards.
· Contact housekeeping or maintenance staff when guests report problems.
· Make and confirm reservations.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Record guest comments or complaints, referring customers to managers as necessary.
· Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
REQUIREMENTS
· Previous Front Desk Experience preferred.
· Deep Experience with OPERA pms - MANDATORY
Job Type: Full-time
Job Type: Full-time
Pay: $15.00-16.00 per hour
Benefits:
- Health insurance
- Employee Discount
- Paid time off
Schedule:
- 8-hour shift
Pestana Hotel Group provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $16