Veterinary ER Coordinator

As a Veterinary ER Coordinator, you will be responsible for helping to coordinate day-to-day patient care here at the Pet Emergency Clinic and Referral Center.

The ER Coordinator collaborates with veterinarians, clients, and staff members as well as other veterinary clinics/departments to ensure the smooth delivery of high-quality veterinary services! This is an exciting, fast-paced position working at the forefront of veterinary medicine. Are you experienced in Vet Med, detail oriented, customer focused, and driven? If so, we want to talk with you!

Why Apply?

• Hourly rate is $20 - $23 per hour depending on experience
• Full benefits are available including Medical, Dental, Vision, and Life Insurance, PTO, Sick time, Paid Holidays, 4-10’s (3 days off every week!), Employee Assistance Program, Employee Pet Discounts on Medical Care, Pet Boarding (while working), 401k with match, Competitive night and weekend pay differentials - $2 per hour between 10pm - 8am, additional $1 per hour worked between 10pm Friday and 10pm Sunday, and more!
• Be a part of a driven, hardworking, and dedicated team that works together to provide gold standard care
• Centrally located - Spokane has lots to offer in terms of recreation and dining!
• Come to work every day and make a real difference in the lives of our clients and their pets!

Responsibilities for the Veterinary ER Coordinator

• Be present and ready for 7am rounds
• Maintenance of in-hospital software
• Maintain a positive work environment
• Document plan of action for patient (transfer, referral, surgery, or imaging)
• Audit invoices for duplicate or missing charges; compare to estimate(s) and internal software for accuracy
• Coordinate referrals to specialists (WSU, Inland Empire Vet Imaging, etc.)
• Contact primary vet clinics, specialty clinics, other vendors on behalf of DVM
• Contact primary vet clinics for updates, patient records, notifications of death, etc.
• Provide interim medical records for patients being transferred away from PEC
• Create estimates at the direction of DVM
• Provide client updates especially regarding complicated estimates, financial updates, basic patient status updates, and confirm plans for patient
• Enter and fill prescriptions per the DVM on duty
• Create, modify, or complete discharge instructions or estimates at the direction of the DVM and review with client
• All other duties as assigned by a DVM, Manager, and/or Supervisor
• Light vet assisting duty at direction of the DVM
• Order reference laboratory tests at direction of DVM
• Monitor reference laboratory results and ensure they reach the proper DVM/department
• Communication with reception and technical staff regarding estimates, discharges, euthanasia, etc.

Requirements for the Veterinary ER Coordinator

• Must have or be able to obtain a Veterinary Medical Clerk License
• Able to work in a stationary position at a computer for long periods of time
• Possess vision abilities to detect, observe, and assess including- close, distance, color, and peripheral vision as well as depth perception and the ability to adjust focus
• 3 years of veterinary experience is required
• Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint, Outlook)
• Intermediate computer skills
• Typing 55 WPM
• Able to learn and operate various veterinary software applications
• Proficient operation of various office equipment (copier, scanner, fax machine)
• Basic filing and documentation skills
• Excellent interpersonal skills including verbal, non-verbal, and written communication skills as well as listening and comprehension
• Able to multi-task in a fast-paced environment
• Effectively handle stressful situations and de-escalate when appropriate
• Excellent verbal and written English communication skills
• Able to work independently as well as collectively in a team
• Able to accept and provide actionable and respectful feedback
• Exceptional client communication skills are required

Interested in furthering your career with Pet Emergency Clinic? We want to speak with you! Apply now or directly email your resume to the hiring manager at spaz@pecspokane.com!

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Ability to Commute:

• Spokane, WA 99202 (Required)

Ability to Relocate:

• Spokane, WA 99202: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23