What are the responsibilities and job description for the Veterinary Receptionist position at Pet Emergency Clinic & Referral Center?
Job Title: Veterinary Receptionist
Location: Pet Emergency Clinic, Spokane
Job Type: Full-time, Part-time
Salary: $18.00 - $21.00 per hour (dependent on experience)
About Us:
Pet Emergency Clinic is dedicated to providing exceptional care for pets and support for their owners in emergency situations. We pride ourselves on our compassionate service and commitment to the health and well-being of animals.
Position Overview:
We are expanding our reception team and seeking enthusiastic candidates who share our passion for animal care. This role is pivotal in delivering high-quality customer service and support to our veterinary team and clients.
Key Responsibilities:
- Admit and discharge patients, ensuring a smooth transition for both the animals and their owners.
- Review discharge instructions and medications with clients to ensure understanding and compliance.
- Assist veterinary doctors and support staff as needed.
- Facilitate communication between clients and veterinary professionals.
- Maintain the cleanliness and organization of the reception and exam areas.
- Handle a high volume of incoming phone calls, addressing inquiries and scheduling appointments.
- Balance daily ledgers and assist with financial transactions.
- Fill prescriptions post-training and after obtaining a Veterinarian Medical Clerk License (Washington State).
- Present estimates for services to clients.
Qualifications:
- Required:
- Dependable with reliable transportation.
- Exceptional customer service skills.
- Strong critical thinking and decision-making capabilities.
- Ability to maintain composure in high-stress situations.
- Motivated to learn new skills and demonstrate attention to detail.
- Ability to multitask effectively.
- Preferred:
- 1 year of veterinary or veterinary reception experience.
- Experience in medical billing or medical reception.
- Familiarity with medical terminology.
- High school diploma or equivalent.
Work Schedule:
- Flexibility to work nights, weekends, and holidays is essential.
- Shifts may vary from 8-hour to 10-hour shifts, with overtime as needed.
Benefits:
- Competitive compensation package, including:
- Health, dental, and vision insurance.
- 401(k) with matching.
- Paid time off and sick leave.
- Life and disability insurance.
- Employee assistance program.
- Pet care discounts.
Join Our Team:
If you are passionate about helping animals and their owners while thriving in a collaborative and fast-paced environment, we encourage you to apply. Together, we can make a difference in the lives of pets and their families!
Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.
We look forward to meeting you and hopefully welcoming you to the Pet Emergency Clinic!
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Veterinary: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Relocate:
- Spokane, WA 99202: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21
