What are the responsibilities and job description for the Customer Claims Processing Representative position at Pet Food Experts Inc?
Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!
Position Summary:
If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Claims Processing Representative will be responsible for accurately investigating claims, processing discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.
Schedule:
- Full-time, 8:30AM to 5:00PM schedule. Hybrid Schedule, 3 days in office.
What you will do:
- Quickly, efficiently, and accurately investigate and process order discrepancies for retailers, vendors, and Pet Food Experts employees
- Facilitate the resolution of any reported discrepancies
- Research and resolve discrepancies by working with internal and external stakeholders
- Create, process, and close RGA’s (Return Goods Authorization) and Invoice credits
- Maintain a thorough understanding of Quality Control Initiatives and follow established processes and procedures to investigate and resolve discrepancies
- Share recalled product information as needed with retailers
- Keep all account notes up to date as related to claims processing
- Process Consumer returns for retail and vendor partners
- Maximize positive relationships through a shared commitment to provide a world class customer experience
What you'll need to succeed:
- Demonstrate problem solving, decision-making, and teamwork experience.
- Work in an environment where individuals take accountability of impact to the company’s performance
- Excellent planning, multitasking, communication, and organizational skills
- Work both autonomously and in a collaborative environment
- Professional telephone, email, and interpersonal etiquette
- Computer proficiency, Google Suite, and Excel experience
- Strong focus on repeatable, high quality results
- High School Diploma or equivalent
- Prior data entry experience a plus
- Prior experience with a CRM platform a plus
- Prior industry product knowledge a plus
Benefits and Perks:
- Full benefits package (medical, dental and vision), PTO, 401(k) match
- Paid Holidays
- Paid parental leave
- Pet perks product discounts
- Hybrid schedule!
- Education Assistance Program
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.
