What are the responsibilities and job description for the National Accounts Representative position at Pet Food Experts Inc?
Description
Join the Pack at Pet Food Experts!
With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.
At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.
Position Overview
The National Accounts Representative (NAR) develops and maintains positive business partnerships, and works collaboratively company-wide in an effort to provide an unmatched customer experience to our National Accounts. The NAR maximizes efficiencies to best serve the needs of our National Accounts.
Schedule: Monday - Friday, 9:30AM to 6:00PM, 3 days in office per week.
What You’ll Do
- Communicate daily with accounts, vendors, and PFX Team to process orders and requests in an accurate and efficient manner
- Maintain customer forecasts and collaborate with Purchasing to ensure fulfillment of orders in accordance with set timelines
- Provide support for the Snr. NAR during down time
- Leverage technology and process improvement to add value to Pet Food Experts & retailers
- Collaborate with the Director of Customer Experience & National Accounts, National Accounts & eCommerce Manager, Customer Experience Team, Accounting, Operations, IT, Transportation, and Purchasing
- Provide support for EDI transactional customers and vendors
What We’re Looking For
- Strong written and oral communication and presentation skills
- Superior customer service focus with the ability to develop and maintain account relationships
- Professional telephone, email and interpersonal etiquette
- Demonstrated ability to achieve responsibilities and meet deadlines
- Positive team player who enjoys working within a target-driven environment
- Excellent planning, multitasking and organizational skills, even under pressure
- Solid computer skills, Google Suite preferred, Google sheets, and Excel a must
- High School Education or equivalent required, college degree a plus
- 6 months CXR experience required
- Prior call center experience, a plus
- Prior experience with CRM platforms a plus
- Prior industry product knowledge, a plus
- Prior experience with basic EDI knowledge, a plus
The Perks of Being Part of the PFX Pack!
We know that happy, supported employees make the best teammates—so we’ve got you covered with some seriously great benefits!
- Full Benefits Package – Medical, dental, and vision to keep you feeling your best.
- PTO & Paid Holidays – Because work-life balance matters.
- Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
- Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
- Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office.
- Education Assistance Program – Invest in yourself, and we’ll help with the cost!
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.
