What are the responsibilities and job description for the Collections Specialist position at Pet Food Experts?
Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!
Schedule : Full-time, Monday through Friday, 8 : 30am-5pm, Hybrid schedule 3 days in office per week
Compensation : Competitive hourly rate depending on experience, $22 / hr
Position Summary : The Collections Specialist is responsible for providing support to the Accounts Receivable Department including collection calls, credit hold order releases, account notation, maintenance and reconciliation.
Responsibilities and Accountabilities :
- Manage and document the daily collection activity of an assigned Accounts Receivable portfolio
- Release of sales orders on credit hold based on credit limit and past due parameters and levels of authority
- Answer customer inquiries / disputes, including researching & resolving payment / application discrepancies
- Identify and process probable refund, small balance write-off, and legal accounts requests
- Maintain relationships while providing professional and superior customer service to customers
- Reviewing and processing credit applications for all customers in a timely and accurate manner
Knowledge, Skills, and Education :
Benefits and Perks :
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.
Salary : $22
