What are the responsibilities and job description for the Customer Service Representative | Hybrid Schedule! position at Pet Food Experts?
Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!
Position Summary :
If you enjoy providing solutions in a dynamic environment while making long-lasting connections to help meet the needs of internal and external business partners, this is the role for you. The ideal person for this role thrives under pressure and takes initiative to drive results while using their knowledge and understanding to influence and persuade others. As a Customer Service Representative, you will serve as the customer's primary point of contact, and be responsible for problem solving and providing a superior and engaging customer experience.
WEST TEAM | Monday - Thursday : 9 : 30am - 6 : 00pm, Friday : 8 : 30am - 5pm. Hybrid Schedule, 3 days in office per week.
EAST TEAM | Monday - Friday : 8 : 30am - 5pm. Hybrid Schedule, 3 days in office per week.
What you will do :
- Quickly and efficiently problem solve for retailers, vendors, and sales team
- Build long lasting relationships with retailers and maintain unmatched response times
- Facilitate and communicate transportation and operational changes and concerns
- Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team
- Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands
- Maximize positive relationships through a shared commitment to provide a world class customer experience
What you'll need to succeed :
Benefits and Perks :
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.
