What are the responsibilities and job description for the Customer Service Representative position at Pet and Home Care?
Customer Service Representative
At Pet and Home Care (PHC), our Care Coordinator is a customer service ninja who acts as the first point of contact for both our clients and our pet sitters in the field. This detail-oriented role answers client questions, schedules both in-home and pet resort services, and ensures that all services are conducted on-time and to PHC’s standards. Reporting to the company President and Founder, the Care Coordinator also supports various administrative tasks and marketing initiatives as time allows. If you’re customer service-oriented, you pay close attention to details, you love logistics, you take a common sense approach to problem solving, present yourself with a friendly, professional, and energetic demeanor, have a track record for reliability, and, of course, you LOVE pets, this is the perfect job for you!
PRIMARY RESPONSIBILITIES:
- Receiving and responding to incoming client inquiries over both phone and email.
- Scheduling service requests based on client needs and staff availabilities
- Supporting our team of employees and helping them solve basic issues they encounter and elevating more complex issues to the management team
- General support for company President and admin team
Secondary responsibilities may include:
- Covering for caregivers in the field in event of emergency or last-minute schedule changes
- Running keys or other supplies to pet sitters in the field
- Social media posting
DESIRED QUALIFICATIONS:
- One to two years experience in a customer service or office manager role
- Strong written and oral communications skills
- Demonstrated track record of reliability and trustworthiness
- Familiarity with Frederick County, MD and Montgomery County, MD
- Familiarity with G Suite
- Must be 18 years or older
- Must have a valid driver’s license and reliable vehicle.
OTHER HELPFUL EXPERIENCE (but not necessary):
- CRM systems
- Content management systems
- Executive team support
- Pet care and/or service industry
Benefits for employees include:
- Paid time off
- 401(k) employer match!
- Partial gas reimbursement (sitters only)
- Direct deposit paycheck every 2 weeks
- Flexible scheduling
- Easy-to-use software for scheduling, instructions, and tracking your pay
- Employee status (NOT an independent contractor!)
HOURS: Full-time, 35-45 hours a week. Weekend and holiday availability is required.
LOCATION: The Care Coordinator must work in-person at our office in Urbana, MD.
PAY: Varies based on experience. Raises and bonuses given based on performance and time with the company.
Salary : $16 - $18
