What are the responsibilities and job description for the Front Desk/Call Center Receptionist @ Cannon Drive position at Pet Palace?
Pet Palace is a top-rated boarding facility dedicated to providing excellent care and a safe, comfortable environment for pets. We’re looking for a friendly, organized, and customer-oriented individual to join our team as a Front Desk Associate. If you’re passionate about animals and enjoy working in a dynamic environment, we’d love to hear from you!
Responsibilities:
- Greet and assist clients with check-in/check-out procedures for their pets.
- Answer phone calls, emails, and online inquiries in a professional and friendly manner.
- Provide information about services, pricing, and availability to clients.
- Maintain accurate records of client and pet information.
- Process payments, invoices, and bookings.
- Manage appointment scheduling and coordinate any special requests or needs for the animals.
- Maintaining a clean environment and general upkeep.
- Assist with other tasks as needed (scheduling, data entry, etc.).
- Provide exceptional customer service to ensure client satisfaction.
- Relay appropriate information to/from clients to groomers, staff, and/or management.
- Computer skills: Able to learn our system and other skills needed to effectively navigate our software.
Qualifications:
- Previous experience in customer service or administrative roles preferred.
- Passion for animals and understanding of their care needs.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer skills (knowledge of Microsoft Office or similar software).
- Ability to work well independently and as part of a team.
- Flexibility with scheduling, including weekends and holidays.
- Punctual and reliable
Our ideal candidate is someone who loves dogs! Self-motivated, team-oriented, flexible, hardworking, and can bring high energy, positive, caring, enthusiastic, and a cheery disposition for our clients and their pets.
Candidate should possess a drive for learning new things and self-elevation. Must be able to multi-task, work in a high/fast-paced volume environment, and have great customer service skills.
Pay: $10 - $12/hour
Benefits:
- Employee discount
- Monthly tips
- Flexible schedule
Schedule: Full-time and Part-time availability must be Flexible and reliable
WE OFFER
- Day shift 6:50 am - 1:00 pm
- Night shift 1:00 pm - 7:00 pm
- Weekend availability required**
Salary : $10 - $12