What are the responsibilities and job description for the Area Manager position at PET PROS LLC DBA EARTHWISE PET?
Description
The Area Manager is a dynamic leader focused on driving sales growth and achieving revenue targets across multiple locations within the Wisconsin market. While acting as the store manager at your home location, the Area Sales Manager will work closely with acting managers at other stores to implement sales strategies, optimize performance, and cultivate a culture of excellence in performance, customer service and product knowledge. Operational responsibilities support the primary objective of maximizing sales and profitability.
Responsibilities:
- Sales Leadership:
- Develop and execute market-level sales plans to achieve and exceed revenue targets.
- Lead by example in sales efforts at the home location, setting the standard for customer engagement and product recommendations.
- Collaborate with acting managers to execute and implement company’s promotional strategies and drive incremental sales across all stores.
- Monitor key sales metrics and analyze data to identify trends and opportunities for growth.
- Ability to adopt and analyze sales data, identify trends, and implement actionable strategies.
- Store Management (Home Location):
- Serve as the acting store manager for the designated home location, through hands-on leadership and effective team coaching.
- Focus on positive sales trends and create sales plans when necessary.
- Train and motivate staff to excel in upselling, cross-selling, and delivering exceptional customer experiences.
- Manage the sales floor, ensuring the team members are actively engaging customers and providing solutions tailored to their needs.
- Manage operational expectations including store marketing needs and executing merchandising practices.
- Market Oversight:
- Act as the primary sales coach for acting managers in the Wisconsin market, helping them develop their teams’ selling skills and meet store-specific sales goals.
- Conduct store visits as needed to provide sales training, performance feedback and support.
- Ensure consistent execution of sales initiatives, product merchandising, and company promotions across all locations.
- Team Development:
- Mentor acting store managers to improve their ability to lead sales-driven teams.
- Partner with store managers to recruit, onboard and train high-performing sales associates.
- Foster a positive and competitive sales culture that rewards performance and encourages professional growth.
- Provide feedback to district teams when needed.
- Customer Focus:
- Ensure all stores prioritize customer service, delivering personalized product recommendations and building lasting relationships with clients.
- Respond to customer feedback and resolve escalations effectively, maintaining high levels of satisfaction.
- Operational Support:
- Support operational tasks such as inventory management, store merchandising, meeting market payroll budgets, and compliance with company policies to create an environment that facilitates strong sales.
- Partner with acting managers to troubleshoot operational challenges that impact sales performance.
- Clear and professional communication with your supervisor about your market’s needs.
Qualifications:
- Proven sales experience in a sales-driven environment, preferably with a multi-unit operation.
- Excellent communication and interpersonal skills.
- Ability to lift and carry 50 lbs.
- Ability to stand for 8 hours
- Valid driver’s license and reliable transportation to travel between store locations
- Based in the Wisconsin area, with the ability to work primarily from the home location and travel to other stores as needed.
- Availability to work weekends, evening’s and holidays.
Compensation and Benefits:
- Opportunity to earn performance-based bonuses.
- Comprehensive benefits package, including health, dental, vision and 401k.
- Generous employee discount.
- Paid Time Off
Pet Pros/ EarthWise Pet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Requirements
- Proven sales experience in a sales-driven environment, preferably with a multi-unit operation.
- Excellent communication and interpersonal skills.
- Ability to lift and carry 50 lbs.
- Ability to stand for 8 hours
- Valid driver’s license and reliable transportation to travel between store locations