What are the responsibilities and job description for the Sales Associate position at Pet Station?

Job Description

Join the Pet Station Pack ! We're not just a team, we're a pack dedicated to supporting each other, providing outstanding care to animals, and delivering an exceptional experience to every customer. As a Sales Associate at Pet Station, you'll be the friendly face and knowledgeable resource for our customers and their furry, scaled, or feathered friends. You'll guide customers to the perfect products, ensure their smooth checkout experience, and maintain a welcoming and organized store environment. You'll also play a vital role in caring for our in-store animals, ensuring their health and happiness. With a passion for pets and a commitment to exceptional service, you'll be a key member of our team!

Pet Station is a community of pet lovers who are passionate about providing the best possible care for animals. Our team is a tight knit "pack" of dedicated individuals who share a common goal : to enhance the lives of pets and their owners. We offer a supportive and collaborative work environment where every employee's contribution is valued. At Pet Station, we believe in teamwork, professional growth, and a commitment to animal welfare. If you are a pet enthusiast who thrives in a team-oriented atmosphere and wants to make a difference in the lives of animals, we encourage you to join the Pet Station Pack!

ESSENTIAL FUNCTIONS

Customer Service

Sales Floor Engagement : Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
Point of Sale (POS) Proficiency : Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
Customer Relationship Building : Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
Order Fulfillment : Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.

Inventory Control

Receiving and Processing Shipments : Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.

Inventory Management System : Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.

Physical Inventory Counts : Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.

Loss Prevention : Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.

Product Knowledge

Comprehensive Training : Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.

Ongoing Education : Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.

Independent Research : Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.

Effective Communication : Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.

Store Presentation

Maintain Store Cleanliness : Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.

Merchandise Presentation : Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.

Visual Merchandising : Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.

Signage and Displays : Maintain accurate and up-to-date signage and promotional displays.

In-Store Animal Care

Daily Animal Husbandry : Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages / habitats.

Reptile Care : Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.

Animal Health Monitoring : Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.

Humane Handling : Handle animals gently and with respect, ensuring their well-being and minimizing stress.

Sanitation and Hygiene : Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.

KNOWLEDGE, SKILLS, ABILITIES, EDUCATION :

Customer Service & Communication Skills

Cash Handling & Register Skills

Attention to Detail

Reliability and Punctuality

Willingness to Learn

We are an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status, an unfavorable discharge from military service, or any other protected category. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Pet Station is committed to creating an inclusive and accessible hiring process. If you require an accommodation to complete your application, please contact us at humanresources@tahoepetstation.com . We are happy to assist!

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