Pet Store Team Member (part-time, weekdays, with weekend availability)

JOB DESCRIPTION

JOB TITLE:

Pet Store Team Member (part-time)

DEPARTMENT: Retail

FLSA STATUS:

Non-Exempt

DATE: February 2025

SAFETY SENSITIVE:

No

REPORTS TO: Store Manager

JOB SUMMARY

We're looking for an upbeat, people-focused team member who thrives on delivering great customer experiences! The primary focus of the Team Member is to provide excellent customer service to customers and pets that come into the Pets Supplies Plus store. The position is also responsible for caring for animals, general store cleaning, merchandising, and inventory maintenance. As a locally owned and operated store, we take pride in fostering a positive and supportive work environment!

***To be considered for this position, please ensure you answer all the questions included in this job listing.***

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES

• Greet customers (and pets) that enter the store and determine what each customer needs.
• Deliver exceptional customer service that is consistent and beyond expectations.
• Feed, care and look after the health of animals.
• Operate the cash register to receive payments by cash, check, and credit cards.
• Issue receipts, refunds, credits, or change due to customers.
• Complete general cleaning duties of the store.
• Clean livestock habitats, as necessary.
• Load and unload the freight inventory.
• Complete price labeling and display of store products.
• Perform inventory counts and records for store products.
• Handle customer complaints when they arise by exhibiting excellent customer service.
• Answer customers' questions and provide information on products.
• Answer customer questions to help them find their perfect pet.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

EDUCATION & RELATED EXPERIENCE

• A high school diploma or GED equivalent is preferred.
• Prior retail experience or animal care in a professional environment is preferred.
• Prior cash handling experience is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Knowledge of the structure and content of the English language including the meaning and spelling of words and rules of composition.
• Knowledge of arithmetic, algebra, and related applications.
• The ability to speak effectively and work effectively with customers.
• The ability to interact positively with customers, coworkers, and pets.
• The ability to handle a fast-paced, high-stress environment.
• The ability to interact with animals in a caring way.
• The ability to actively look for ways to help people.
• The ability to be relied on and held accountable to complete tasks.
• The ability to persuade others to change their minds or behavior.
• The ability to be self-motivated and follow directions.
• The ability to talk to others to convey information effectively.
• The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• The ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• The ability to adjust one’s actions in relation to others' actions.
• The ability to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.

SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS

The Team Member will not be directly responsible for supervising others. The role will interact daily with coworkers, customers, and pets.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, and see using close- and/or distance-vision, and use their hands to touch, grasp, or type. The employee may occasionally be required to reach with their hands and arms, walk, and lift or move objects up to 50 pounds. Hand-eye coordination is necessary to operate computers and various pieces of office and store equipment. Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds. The position must be able to work flexible schedules, have reliable transportation, pass a drug, and background screening, and be at least 16 years of age or older.

WORKING CONDITIONS

Duties are regularly performed in the retail store environment. The work environment is usually a well-lighted environmentally controlled indoor environment with a moderate level of noise. The work pace can vary but may be fast when meeting deadlines or during peak business days. This position has varied scheduled hours and days depending on store needs. Evening and weekend work is required. The position must close one night per week and work one weekend shift per week at a minimum. The Pet Store Team Member must interact with various types of animals daily.

ACKNOWLEDGEMENT

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees are employed on an “at-will” basis and may be terminated at any time. Consistent with all federal and state disability laws, CBS Ventures LLC dba Pets Supplies Plus will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause a direct threat to this individual or others in the workplace and the threat cannot be eliminated by reasonable accommodation or cause undue hardship to the organization. CBS Ventures LLC dba Pets Supplies Plus provides equal employment opportunities to all applicants.

Job Type: Part-time

Pay: $13.50 - $14.50 per hour

Expected hours: 12 – 20 per week

Benefits:

• Employee discount

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):

• What do you enjoy most about being around pets? Do you have any pets of your own?
• Do you take pride in delivering great customer service? Are you energetic and people-oriented? Share what great service means to you and how you bring it to life!
• Are you available to work multiple weekdays and every weekend? Can you commit to 12-20 hours per week?

Work Location: In person

Salary : $14 - $15