What are the responsibilities and job description for the Retail Store Manager position at Pet Supplies Plus?
As a Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:
- lead your store team by example – including, but definitely not limited to, being the first one on the floor to play with a neighbor’s new puppy
- recognize the director of your local cat shelter at the register and volunteer to host the next adoption event
- analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity. And then inspire your team to help you attain those goals
- create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood
…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome!
Store Team Leader key responsibilities include:
- Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors.
- Achieving strong store audit and neighbor engagement scores which promote our brand.
- Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget.
- Ensuring weekly work schedules are created to maximize productivity and engagement.
- Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals.
- Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store.
- Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members.
- Connecting with community organizations to partner on events and marketing opportunities.
PAWsome Store Team Leader candidates will have:
- 2 years’ experience leading retail teams.
- Bachelor’s degree or equivalent work experience. High school diploma/GED required.
- Microsoft Office knowledge is a must, as well as good communication skills.
- Ability to operate all equipment, including a forklift, to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
- Ability to work flexible schedules, have reliable transportation, must pass a drug screening and be 18 years of age or older.
Why Us:
- Store Performance Bonus Pay
- Health, Dental, Vision & Disability Plans
- Health & Flexible Savings Accounts (Full-Time)
- 401k
- Paid Time Off
- Employee Discounts
- Career Development
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- North Reading, MA 01864: Relocate before starting work (Required)
Work Location: In person
