What are the responsibilities and job description for the Software Success Coordinator position at PETA?
Description
Position Objective :
To support new and existing third-party software, and to promote efficiency and cost-savings ensuring that the organization and its supported entities achieve desired outcomes
Primary Responsibilities and Duties :
- Research and evaluate new tools and technologies
- Assist internal teams in selecting the best tool to fit their needs
- Onboard new services by understanding user objectives, helping them get started with a product or service, and ensuring they have the guidance and tools to use it successfully
- Cultivate strong relationships by regularly checking in with internal users, gauging their level of satisfaction, addressing issues, and maintaining open lines of communication
- Provide internal product support
- Track product usage, engagement levels, and feedback, to implement strategies that improves user experience and promotes cost-savings
- Identify inefficient software based on feedback and leverage opportunities for consolidation or other solutions to achieve cost savings
- Identify potential issues or bottlenecks and proactively notify users. Provide the necessary guidance, resources, and support to help prevent dissatisfaction and build strong rapport
- Resolve issues by handling incident tickets, escalating critical issues, and ensuring these issues are resolved quickly and efficiently
- Act as a liaison to ensure accurate issue interpretation. Work closely with all support teams, including IT, Interactive Media, and any other department providing necessary support
- Create and provide educational resources, such as knowledge base articles, tutorials, etc., and facilitate trainings to help maximize the value of a product or service
- Leverage artificial intelligence (AI) to create efficient workflows and help departments implement and maintain AI tools
- Perform any other duties assigned by the supervisor
Requirements
The hourly pay range for this position is $ - $ per hour. The ultimate hourly pay within this range that will be offered to a qualified candidate will be determined based on the candidate’s experience and the cost of living in the area in which the candidate will live and work.
A list of benefits available to qualified employees is available .
Application Deadline :
Applications for this position will be accepted until March 26, 2025.
We may fill this job opening before the deadline if we find a qualified candidate.
