Bilingual Navigator

FLSA STATUS: Non-Exempt; Full-Time (40 Hours/Week)
DIRECTOR: SAFE Team Director
SUBMIT: Cover Letter and Resume

POSITION OVERVIEW:

Petaluma People Services Center’s Specialized Assistance for Everyone (SAFE) in collaboration with the City of Petaluma, City of Rohnert Park, City of Cotati, City of San Rafael and Sonoma State University. SAFE is a 24-hour, 365 day a year program dealing with a wide range of mental health-related crises, including conflict resolution, welfare checks, substance abuse, suicide threats, and more, relying on trauma-informed de-escalation and harm reduction techniques. The team works in partnership with Public Safety and is a First Responder to crisis in the community. The SAFE Team’s provision of community-based crisis intervention includes services for juvenile and adult populations experiencing mental health, homelessness, and/or substance abuse crises in mobile evaluation teams.

The Navigator works with the SAFE Team to follow-up on referrals for ongoing services, including internal (PPSC) services and services provided by other local agencies. This position requires a compassionate and caring individual who is also capable of firmly maintaining professional boundaries. This position is also responsible for attending County and City Homeless By-Name list meetings.

The Navigator will work in PPSC offices or shared spaces where the SAFE Team provides services. This position may require meeting clients in the field.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

• Follow up on assessments done in the field by referred SAFE Team
• Refers clients to other organizations and community resources that are applicable
• Access database and update information on client interactions, will provide technical assistance to team members when database chosen
• Participate in mandated training in evidence-based programs, as required
• Maintains familiarity with changing services offered by area agencies and nonprofits
• Maintains secure client records and communications with other care providers
• Attend and participate in relevant community and partner agency meetings as assigned
• Ability to work independently and as part of a team, this position will be required to perform their works in the office
• Actively participate as part of the SAFE Team weekly meetings and produce meeting minutes
• Ability to work with respect to cultural diversity
• Manage inventory of supplies and equipment
• Vehicle maintenance coordination
• Serve as a Crisis Worker for up to 24 hours per week, on an as needed basis
• Other duties as assigned

SPECIALIZED TRAINING/SKILLS, EDUCATION & EXPERIENCE REQUIREMENTS:

• 2 years providing direct service work in case management
• College or University degree in related field or equivalent work experience preferred
• Familiarity with medical terminology preferred
• Ability to learn radio call codes
• Ability to work effectively with a diverse population, including impoverished and alienated persons
• Must pass background check(s) including a criminal background check
• Ability to be organized and complete reports/computer data entry in a timely manner
• Must be available to work irregular hours if needed

It's a requirement of this position, for the safety of all PPSC employees and clients, that the jobholder be fully vaccinated against COVID-19.

LANGUAGE SKILLS:

• Bilingual (English & Spanish) required, bicultural preferred
• Strong written communication skills
• Excellent telephone and oral communication skills
• Ability to effectively present information and respond to questions from managers, coworkers, clients, and the general public

REASONING ABILITY:

Sensitivity to cultural and cognitive differences present in the client population

Ability to apply critical thinking to carry out instructions and make decisions within scope of authority

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

CERTIFICATES, LICENSES, REGISTRATIONS:

College or University degree in related field and/or equivalent work experience

Driver’s license in good standing, and ability to pass a driving record review

Current CPR/First Aid certification preferred

ADA COMPLIANCE - PHYSICAL, ENVIRONMENTAL, COGNITIVE & PSYCHOLOGICAL REQUIREMENTS:

Physical: Regularly sits up to 2-3 hours per day. Gets up and down frequently throughout the day to interface with others. Must have excellent hearing, speech and writing capabilities. Must be able to carry up to 35 pounds frequently and support up to 100 pounds periodically.

Environmental: Works alone, with and around others. Work environment is moderately noisy. Distractions are regular.

Cognitive: Required to read, write, compile, sort and analyze simple to moderately complex information. Independently assesses workload and prioritizes activities. Very strong organizational and planning skills. Able to communicate and resolve semi-complex problems independently. Excellent listening skills and ability to perform tasks requiring great attention to detail. Uses judgment and initiative, within defined limits of discretion, in making recommendations and decisions.

Psychological: Strong interpersonal and communications skills to deal with emotional, demanding or difficult people and/or situations. Regular exposure to high-stress situations with demands, deadlines, shifting priorities and multi-tasking. Excellent teamwork and proactive group participation are a necessity.

BENEFITS:

Paid sick time, vacation and holidays

Comprehensive benefits package, including medical, dental, and vision coverage, employee assistance program, flexible spending account (FSA), long-term disability insurance, and a 403(b) plan.

PPSC is an Equal Opportunity/Affirmative Action employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, color, national origin, ethnicity, age, gender, sexual orientation, religion, political affiliation, marital status, veteran status, genetic information, physical disabilities or medical condition (i.e., AIDS or ARC-related or cancer) or any other category protected by Federal or State law in hiring, promoting, demoting, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Petaluma, CA 94952: Relocate before starting work (Required)

Work Location: In person

Salary : $27 - $30