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Store General Manager - Troy, OH

Petco Animal Supplies, Inc.
Troy, OH Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 4/18/2025

Store General Manager - Troy, OH

Create a healthier, brighter future for pets, pet parents and people!

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

  • We love all pets like our own
  • We’re the future of the pet industry
  • We’re here to improve lives
  • We drive outstanding results together
  • We’re welcome as we are

Position Overview

The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, and a drive for results.

Position Responsibilities

The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

People

  • Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
  • Attract, hire, and retain a diverse team of top talent.
  • Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
  • Create a professional environment that inspires and encourages the growth and engagement of partners.
  • Lead and implement a positive culture of teamwork, inclusion and collaboration.
  • Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs.
  • Responsible for all partner performance management in the Pet Care Center.
  • Demonstrate and support a continuous improvement and growth mindset.
  • Performance

  • Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
  • Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
  • Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
  • Identify underperforming metrics and develop strategies to improve and grow the business.
  • Market the Pet Care Center and its products, oversee planning of on-site and community events.
  • Process

  • Ensure the proper health, appearance, welfare, and proper handling of all animals.
  • Ensure merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store.
  • Complete and submit accounting, inventory management and payroll paperwork in a timely manner.
  • Maintain the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.
  • Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards are met.
  • Ensure Pet Care Center is opened / closed in accordance with policies and procedures.
  • Responsible for maintaining the Pet Care Center’s professional image, appearance, and cleanliness.
  • Education and Experience

  • High school diploma or GED required.
  • Three or more years of management experience or equivalent is required, while previous retail management experience is preferred.
  • Strong customer service skills and interest in animals are essential.
  • Must be licensed to operate a motor vehicle.
  • Supervisory Responsibility

    The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners.

    Work Environment

    The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. This position requires bending, kneeling, moving merchandise (up to 50 pounds), and standing for long periods of time.

    Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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