What are the responsibilities and job description for the Animal Health and Wellness Lead position at Petco?
Petco's vision is to improve the lives of pets, people, and the planet. As the Hospital Leader On Duty, you will contribute to this mission by leading our veterinary hospital team and delivering exceptional patient care.
Key Performance Indicators (KPIs)
The following KPIs will guide your success in this role:
- Patient satisfaction ratings: consistently meet or exceed target scores.
- Staff retention rates: maintain a low turnover rate among paraprofessional staff.
- Client loyalty: build strong relationships with repeat clients and referrals.
- Operational efficiency: optimize workflows, reduce wait times, and maintain a clean and safe environment.
Leadership Qualities
To succeed in this role, you should possess the following leadership qualities:
- Inspirational leadership: motivate and empower paraprofessional staff to deliver exceptional patient care.
- Collaborative mindset: work effectively with veterinarians, veterinary technicians, and other healthcare professionals to achieve shared goals.
- Strategic thinker: develop and implement plans to improve patient care, staff performance, and business growth.
