What are the responsibilities and job description for the Territory Vetco Manager position at Petco?
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JOB SUMMARY:
The Territory Vetco Manager, TVM, aides and supports their territory team (TGM, MGM, MSM, DGM, GMs, AMLs and Store Partners) and is accountable for assisting in all aspects of the Territory Vetco business including partner and guest experience, services staffing, training and services program implementation. This leader drives his/her business through a focus on the following key result areas which include but are not limited to:
Vetco Growth
Vetco Sales
Vetco Margin
Vetco Turnover
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Partner with both MSMs and AMLs to recruit, interview, staff, train and retain all partners within Vetco services.
Own the AML development process. With collaboration from key support areas, design, implement, and continuously improve all AML’s ability to holistically lead their Vetco teams in a manner that delivers our clinic performance in a high and repeatable level, as well as, deliver the financial expectations for their business.
In partnership with RPSD, MSM and DGMs create and gain alignment on monthly market area strategies, focused on district sales performance, profitability and productivity. Partner with RPSD, MSM and DGMs for regular store visits to support, achieve, and be accountable for overall district and regional goals.
Analyze guest, sales, and cost of sales data, make recommendations based on analysis. Oversee the development of the appropriate course of action to capitalize on the opportunities within the markets and districts. Heavy emphasis on recruiting, staffing, and training.
In Partnership with dispatch location AMLs, review staffing reporting and ensure staffing model schedule is executed to the plan.
Review incident reporting and partner with field support leaders and partners on continuous safety improvement.
Co-lead Vetco staffing action meetings with RPSD and MSMs. Ensure all commitments by support and field staff are met.
Co-lead with MSMs, AMLs and Support Center teams to evaluate clinic schedules for maximum optimization of sales and profitability.
Partner in the research, evaluation, and the development of new and existing business opportunities that will lead to increased sales and profit in Vetco services.
Co-Lead project execution for new dispatch locations, teams and expansion.
Drive the implementation of sales programs and initiatives related to Vetco services.
Provide subject matter expertise to MSM, DGM and store partners for the implementation and execution of Vetco services objectives in their areas.
Partner with MDs, MSMs, AMLs and Support Center in management of veterinarian staffing, fees, and operational related opportunities.
Develop and oversee the Territory Vetco services maintenance capital and expense planning to ensure all customer touch points are brand correct, partner and animal safety standards are maintained, and Services productivity is optimized.
Partner with Support Center, MSMs and AMLSs monitoring inventory and fleet asset reporting, ensuring each location is within guidelines.
Leverage survey program to instill a sense of pride and ownership of delivering exceptional services experiences to all guests.
Act as field liaison between Vetco Hospital and Vetco Limited Service teams.
In partnership with Medical Director, MSM and AML, ensure clinics operations follow veterinary regulations.
Note: Specific objectives and performance standards for essential duties and responsibilities are established annually in the associate’s performance review document.
MANAGEMENT/SUPERVISORY RESPONSIBILITIES (including job titles of direct reports):
Direct Reports:
Indirect Reports: Vetco Assistant Market Leaders (AMLs)
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in business or related field preferred. Will consider directly related experience in lieu of education.
Fifteen years progressively responsible retail experience is required including five to seven years of previous progressively responsible retail management experience that includes multi unit leadership.
Excellent interpersonal, customer service and analytical skills are required.
Basic familiarity with Microsoft office products necessary.
TECHNICAL SKILLS/COMPENTENCIES:
Computer skills – should possess sufficient computer skills to prepare memos, reports, spreadsheets and other correspondence.
Presentation Skills-ability to present information clearly and effectively
Drive clarity and focus
Deliver and own the result
Champion change and continuous improvement
Lead with customer insight and data
Operate as one Petco team
Create a culture that brings out the best in all partners
Build a diverse and talented Petco team
Serve and empower
Must be licensed to operate a motor vehicle.
WORKING CONDITIONS/PHYSICAL ABILITIES:
The majority of job duties are performed while indoors at various store locations. Exposure to hazards is minimal if appropriate safety procedures are followed when handling equipment, products and animals. Approximately 80% of the time (4 days per week) requires regular travel throughout assigned area.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
