Veterinary Practice Manager

Work collaboratively with the greater leadership team in steering and predicting the hospital’s future via planning and problem solving resulting for maximizing financial targets and profitability. 

Utilize standard tools, programs and processes to drive optimal staffing levels to meet maximum productivity and service level expectations. 

In partnership with the Regional Director of Operations (RDO), manage practice fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinate financial reporting to ensure hospital meets or exceeds annual revenue and EBITDA targets. 

Work collaboratively with the regional support team and the central business support departments to drive operational excellence in all business management lanes such as Finance, Accounting, Payroll, Legal, Supply Chain, Marketing, People Operations, and the broader Operations Teams. 

Oversees locations inventory control system to ensure appropriate stocks of supplies are available, conduct inventory audits and manage inventory to target budget and P&L. 

Maintain a facility that is visually appealing to clients and team members by organizing and/or contracting maintenance. 

Ensure the practice meets Thrive and OSHA safety standards and safety metrics. 

Audit usage of practice management software to ensure that client records meet the standards of care and service established by the practice management team. 

Engage in active learning by completing all required training courses and becoming Thrive Leader Certified as well as ensuring the team is 100% compliant on all assigned learning courses. 

Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive, and engaging experience for team members resulting in positive engagement scores and low turnover rates. 

Establish and sustain an environment that supports team members in doing their jobs well, ensuring each team member receives ongoing coaching and feedback. 

Engage in the team's wellbeing by focusing on personal connections and check-ins to best understand and implement the appropriate level of support. 

Proactively address all team member concerns and issues, including knowing when to partner with internal support to take appropriate action. 

Address emergent issues, including client escalations and urgent requests to ensure positive client satisfaction scores. 

Act as the Thrive Ambassador to the clinic teams by communicating, educating, modeling, and supporting company initiatives to ensure engagement and compliance with all programs. 

In partnership with the recruiting team, manage the hospital's hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive optimal pet care and meet staffing goals. 

Support ongoing learning and development for all team members by providing consistent direct feedback, coaching and mentoring.  Also ensure timely developmental check-ins and lead talent planning activities and education on Thrives guidelines and practices. 

Move dynamically and lead from the floor to assess and ensure an optimal daily operational cadence while creating an exceptional team member experience and guest satisfaction through on the spot coaching and mentoring. 

Establish, model, train and sustain an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. 

Ensure hospital staffing and workflow is productive and efficient to meet the needs of patients and pet parents demonstrated by meeting productivity metrics and ACT. 

Collaborate with the Thrive Marketing team to create, participate, maintain, and track various hospital campaigns. 

Bachelor’s degree in business or related field, or equivalent work experience  

Minimum of (3) years direct supervisory experience; preferably managing a veterinary hospital  

Certified Veterinary Practice Manager (CVPM) preferred  

Ability to lead and inspire others by motivating, coaching, and developing team members on the job.  

Practicing effective time management is key to managing the many responsibilities of the position.  

Conflict management experience and a knack for problem solving  

Behaves in an honest, fair, and ethical manner  

Proficient in Microsoft Office applications, including Word and Excel  

Strong interpersonal and communication skills to effectively communicate with doctors, team members and pet owners.  

Highly organized, team player, with ability to manage conflicting priorities in a fast-paced changing work environment.  

Demonstrated competence in financial reporting, including reading and analyzing financial P&L statements and applying active positive impact of revenue and EBITDA.   

Ability to coach, lead and manage staff at various levels of the organization. 

Depending on the location, there may be a need to work early mornings, afternoons, evenings, late nights or overnights as well as the potential for weekends and holidays. 

Thrive prioritizes the mental and emotional wellbeing of our team members. From time to time, this position will encounter emotionally challenging and highly charged situations that can occur with patients, clients, and staff.    

Work environment includes environmentally controlled office and hospital/clinic treatment environment; rarely requires working outdoors or indoors in non-controlled conditions.  

Exposure to moderate noise level; occasional exposure to sounds and loud noises that may be distracting or uncomfortable.  

Exposure to contaminants such as dust, odors, inhalants, and animal waste.   

Exposure to animal encounters, including the potential for bites, cuts, scratches, and possible exposure to contagious disease or infections, and locations may have radioactive equipment or medications.   

Work environment follows Federal and State animal health laws and regulations including OSHA and DEA.