What are the responsibilities and job description for the Customer Service Supervisor position at Pete Lien & Sons, Inc?
Customer Service Supervisor
Location: Rapid City, SD
At Pete Lien & Sons we’ve proudly stood as a cornerstone of our community, dedicated to excellence and innovation for over 80 years. We are looking for a Customer Service Supervisor to lead a dedicated team within our Mining & Mineral Processing division, while partnering closely with Sales, Operations, Logistics, and Accounting to ensure seamless execution and exceptional service. From managing contracts and pricing structures to analyzing sales performance and inventory data, you'll be at the heart of ensuring seamless customer experiences and sustainable growth.
About the Role:
- · Develop and maintain processes to ensure top level customer experiences.
- · Supervise customer service and technical staff.
- · Streamline internal processes.
- · Support revenue growth initiatives and ensure customer expectations are met with professionalism and precision.
What We Offer:
- Competitive Pay: Starting salary ranges from $95,000 to $105,000 per year, based on experience.
- Outstanding Benefits:
- Medical, dental, vision and life insurance.
- 401(k) plan with generous company match.
- Paid vacation, personal days, and holidays.
- Schedule: Monday – Friday.Occasional travel and overnight stays may be required.
- Career Development Opportunities: Cross-functional collaboration and project ownership.
What We’re Looking For:
- Proven experience supervising professional or technical teams.
- Strong leadership and coaching skills, with the ability to inspire and develop others.
- Excellent communication and interpersonal abilities across teams and customers.
- A strategic mindset with an analytical approach to sales and process optimization.
- Experience with CRM systems, reporting tools, and budgeting practices.
- Familiarity with safety standards, industry training (e.g., Part 46 certifications), and logistics coordination.
- Ability to manage competing priorities and drive initiatives from concept to completion.
- Proficiency in Microsoft Office Suite and data analysis tools.
Ready to Take the Next Steps?
If you're looking for a company committed to innovation, teamwork, and delivering exceptional value to its customers, we want to hear from you!
Visit www.PeteLien.com today to start the conversation.
Job Type: Full-time
Pay: $95,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $95,000 - $105,000
