Bilingual Auto Parts Sales (must speak Spanish)

We are seeking a friendly bilingual person to join our team in Auto Parts Sales and Customer Service. Some automotive knowledge is a must for us! You do not have to be an expert in cars/trucks/SUVs but you should have some auto experience if you are applying for this job, whether that was working at a new parts store like a NAPA or an oil change place or if you just grew up in a handy family and could identify an alternator or know when someone is calling about a knuckle what they are talking about!

We have a lot of Spanish speaking customers and we need to be able to better serve this market. We are ONLY hiring someone who is fluent in English and Spanish, can read/write/speak both English and Spanish.

You would spend your days in front of computer screens at the front counter of our operation, mostly answering phone calls looking for parts, and helping people who walk in, in person, looking for parts, plus those who text or email. The biggest part of the job is quoting the customer the available options and closing the sale. Most customers have an idea of our pricing because they called after seeing the part online, your job includes upselling warranties, following up on your sales and helping the customer through any issues. 87% of our sales are business-to-business, you are dealing with the same service writers and shop owners every day, they call you or text you for the parts they need to keep their business going, they are ordering parts for customer's cars. 13% of our sales are retail, individuals looking for parts for their own car, and they may need more help determining what parts they are looking for. You help both kinds of customers, in different ways.

Another important part of the job is dealing with damaged parts - you might order a door for a customer that comes in with a dent, you'll send the customer pictures of the part and see if they can work with it at a discount, and you'll negotiate that discount, whatever is fair for the customer and fair to the company. If they can't use the dented part, then you find them another one, communicating each step of the way.

Responsibilities:
- Answer about 50 phone calls a day
- Assist customers with product selection, pricing, and availability
- Process transactions accurately (charge the right dollar amount! etc)
- Explain our warranties, cores and other policies/practices to educate customers
- Alert customers to any delays with the delivery of products they ordered
- Handle warranty claims quickly
- Return calls/emails/text promptly and professionally

Work Monday through Friday, 9am to 5:30pm with a half-hour lunch. No weekends or holidays (ever.) Very low drama work environment. Commission, comprehensive benefits package and opportunities for career growth. We offer FREE high deductible health insurance after you have been with us for 60 days. Vacation pay, employee discounts and more. Apply today!

(Note: This job requires the applicant to be on-site for all training and all work, unfortunately the work-from-home sales positions are filled and we only need on-site sales representatives.)

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan

Compensation Package:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• What do you drive?
• Have you ever sold warranties before? What was challenging about it? Was there anything you liked about it?
• How long is your commute to our location? 2544 Port Sheldon St, Jenison MI 49428

Experience:

• Auto Parts: 1 year (Required)
• Sales: 1 year (Required)

Language:

• Spanish (Required)
• English (Required)

Work Location: In person

Salary : $16 - $25