What are the responsibilities and job description for the Automotive Service Writer/Advisor position at Pete's Service Center?
Service Writer
Pete's Service Center is a dynamic, forward-thinking automotive service center in Indianapolis, IN since 1955. We are professional, agile, and innovative, with a mission to provide safe, well-maintained vehicles to our community while preserving automobile history for generations to come. If you have a passion for Euro and classic cars and thrive in a collaborative, drama-free environment, we want you on our team!
Our work environment includes:
- Modern office setting
- Growth and advancement opportunities
- Employee perks
- Regular social and team-building events
Overview: This role is pivotal in managing our customer relationships, sales processes, and service operations, especially focused on classic and custom vehicles. The ideal candidate is technologically savvy, an expert communicator, and has a positive, can-do attitude. They must work well with a team and be dedicated to ensuring a seamless, high-quality experience for our customers.
Responsibilities:
- Engage directly with customers, offering accurate estimates, service details, and expert advice
- Manage and oversee the service workflow, coordinating with technicians to ensure timely, high-quality service
- Build strong customer relationships to drive sales and enhance customer satisfaction
- Demonstrate exceptional management and leadership skills, assisting with scheduling, shop flow, and team management
- Utilize in-depth knowledge of classic cars and custom modifications to guide customer service decisions
- Maintain verifiable references to showcase reliability and success in similar roles
Qualifications:
- 3 years of experience as a Service Writer or Service Advisor – required
- Proven technological proficiency to support efficient workflow and customer service
- Positive attitude, teamwork-oriented, and committed to a drama-free, collaborative work environment
- Strong communication and organizational skills
Job Type: Full-time
Benefits:
- 401(k) with matching contributions
- Comprehensive health, dental, and vision insurance
- Paid time off
- Employee discount on services
Shift:
Monday to Friday
Location:
Indianapolis, IN 46220
If you have the passion, experience, and drive to work with classic cars in a supportive, team-oriented environment, apply today to become part of Pete's Service Center, where we combine tradition with innovation every day.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Days:
- Monday to Friday
Work Location: In person
Salary : $65,000 - $85,000