What are the responsibilities and job description for the Service Advisor position at Peter Boulware Toyota of Columbia?
Description of the role:
The Service Advisor at Peter Boulware Toyota of Columbia is responsible for providing excellent customer service and acting as a liaison between the customers and the service department. They will be responsible for scheduling service appointments, greeting customers, and performing vehicle walk-arounds. The Service Advisor will also accurately document customer concerns and recommended repairs, explain service recommendations to customers, and obtain necessary approvals for repairs.
Responsibilities:
- Schedule service appointments and maintain an organized appointment calendar
- Greet customers in a friendly and professional manner
- Perform vehicle walk-arounds and accurately document customer concerns
- Provide accurate and detailed explanations of recommended repairs and services
- Obtain necessary approvals from customers for repairs and services
- Keep customers informed about the status of their vehicles and any changes in the schedule
- Invoice customers for completed services and collect payments
Requirements:
- Prior experience in a customer service role
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of automotive systems and repairs is a plus
Benefits:
- Competitive compensation package
- Opportunity for growth and advancement
- Healthcare benefits
- Paid time off
- 401(k) retirement plan
About the Company:
Peter Boulware Toyota of Columbia is a reputable car dealership located in West Columbia, South Carolina. We are committed to providing exceptional vehicles and services to our customers. Our team is dedicated to delivering an outstanding customer experience and ensuring customer satisfaction. We pride ourselves on our knowledgeable and friendly staff who go above and beyond to exceed customer expectations.
