What are the responsibilities and job description for the Customer Service Representative position at Peterman Brothers?
Why Join the Peterman team?
Peterman Brothers is an Indiana-owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 500 employees within 11 locations across Indiana, Ohio, & Kentucky! We've been on the Indy Star's Top Workplaces list six years in a row, and here's why:
- Work-Life Balance: As of May 2022, our company has eliminated all on-call shifting. When our employees go home after a shift, they stay home!
- Training Opportunities: We offer multiple opportunities for certifications and training within each role. We also have a state-of-the-art training center, Top Tech Academy.
- Career Progression: Peterman Brothers makes goal-reaching a priority on a company-wide and individual level.
- Benefits: As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites:
- Top Compensation Package
- 401k w/ Company Match
- Personal Time Off (2 weeks to start)
- HSA w/ Company Contribution
- Medical Insurance: Health, Dental, Vision, Life
- Voluntary Insurance Options
- Employee Assistance Program (Mental Health)
- Employee Discount
- Pet Insurance
- Paid Holidays (6) & 2 Floating Holidays
- Bereavement Pay
- Paid Birthday Off
- Company Events & Parties
- Advancement and Growth Opportunities
- And so many more!
The Role:
Our Customer Service Representatives serve our customers by providing answers to their questions and solutions to their needs. Their priority is ensuring 5-star customer service with ever interaction and every call.
Schedule:
Now hiring for two different shift options. See shift options below.
- Option 1: Monday - Friday 11:00 A.M. to 8:00 P.M.
- Option 2: Monday - Friday 9:00 A.M. to 6 P.M.
What You'll Do:
- Respond to incoming calls, emails, and text messages in a fast-paced, high-volume environment from customers, field technicians, and the general public.
- Use expertise to build strong healthy relationships with our customers, inform them of all benefits of doing business with Peterman, and creating an open and accessible communication route.
- Maintain a high level of data entry accuracy when inputting information taken from customers.
- Assist in outbound calling to meet company appointment needs.
- Meet all quantitative and qualitative standards established for the department and the CSR role, including acceptable standards, call availability and call quality.
- The introduction and closing of active promotions, service agreements, and any additional services that we provide.
What You'll Need:
- 2 years of dispatch/customer service experience.
- Ability to thrive in a fast-paced environment.
- Strong problem-solving skills with keen attention to detail.
- Highly organized and able to multitask.
- Strong verbal and written communication skills.
- A clean, safe driving record, background check, and drug screen.
- High School Diploma or GED.
Want to join a company that puts people first? Apply today, and our talent team will take it from there. If you're ready to chase your dreams, pick Peterman Brothers, where great service runs in the family!
Peterman Brothers is an Equal Opportunity Employer.
