What are the responsibilities and job description for the Shop Lead Person position at Peterson Cat?
It’s your time, make it matter.
At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has the immediate need for an experienced Shop Lead at our Hillsboro, OR location.
Summary
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates Degree from a fully accredited college in Diesel Technology or other closely related field; and a minimum of 6 years of directly related experience in heavy equipment service; or an equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Safety – Actively demonstrates vigilance in protecting self, customers, co-workers, contractors, suppliers and community from risky actions or unsafe conditions. Promotes and follows Peterson’s safety policies and guidelines.
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.
Skills
Peterson’s Communication Principles – Able to demonstrate the following communication skills and principles when working with customers, co-workers, and other stakeholders:
Accountability – Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan; Focuses on performance, manages execution.
Curious – Continuously pursues opportunities to learn and grow professionally and personally. Solicits feedback to improve self, service, performance and the organization. Applies feedback to improve performance.
Leadership – Refrains from activities that would negatively impact organizational health and reputation, compromise trust or working relationships, or create unnecessary bureaucracy.
Ethics – Works ethically and with integrity; avoids any action that could be interpreted to be for personal gain, in violation of Peterson’s Code of Conduct and Business Ethics, or as an abuse of positional power. Maintains confidentiality; Protects Customer, Manufacturer and Company proprietary information; promptly reports conduct that could is or could be considered unethical; Honest and forthcoming with information.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Meets commitments.
Technical Skills – Has the skills needed to successfully perform job responsibilities and be viewed as competent. Shares expertise with others; Understands implications of decisions; Demonstrates knowledge of market and competition; Aligns work with organization’s goals.
Communication – Speaks clearly, respectfully and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Listens to others without interrupting; Keeps emotions under control; Gives and welcomes feedback; Has personal awareness of body language and tone being used to maximize quality of communications.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests. Provides recognition for results; Offers to help others before being asked; Supports co-workers and provides them with grace.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Manages difficult or emotional customer and/or employee situations; Responds promptly to customer and employee needs; Facilitates a work environment where individuals are treated with respect and are not subject to hostile or other harassing behaviors.
Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Flexible; Open to new ideas.
Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve performance and the organization as a whole; Pursues training and development opportunities.
Dependability – Consistently reports to work on time as scheduled; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Commits to long hours of work when necessary to reach goals.
Language Skills
Ability to read, analyze, and interpret general business reports, technical procedures, or governmental regulations. Ability to write coherent and logical service reports that can be understood by internal and external customers.
Mathematical Skills
Ability to apply concepts of basic math and algebra.
Computer Skills
Must have excellent proficiency on company, CAT PC and windows driven software.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
WORKING CONDITIONS
The working conditions, physical demands, and environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a full-time position. Days and hours worked will mirror the business operations which typically runs Monday – Friday. May work more than eight consecutive hours at a time or more than 40 hours in a seven-day work period depending on work demands. Occasional evening and weekend work will be necessary. Travel will be required to branch locations, company events, professional development and industry conferences. Must possess a valid motor vehicle operator’s license, have access to reliable transportation and must be able to travel via most efficient mode for work related travel i.e., airplane.
With Peterson’s Customer First focus, the individual may encounter pressure in meeting customer needs, balancing competing deadlines and resource constraints. Situations must be handled in a manner that meets customer needs and does not negatively impact customer satisfaction. Customers are both internal and external.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to grasp and to perform mechanical service activities. The employee is frequently required to talk or hear. The employee is required to stand, walk, stoop, kneel, crouch, climb, balance, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and to pull and apply rotation force on stationary and moveable objects. Specific vision abilities required by this job include close, distance, color and peripheral vision; depth and perception; as well as the ability to adjust focus.
Physical Demands
Amount of Time
Activity
None
Under 1/3
1/3 to 2/3
Over 2/3
Standing
X
Walking
X
Sitting
X
Using hands or fingers to handle/feel objects
X
Reaching with hands / arms
X
Climbing or balancing
X
Stoop, kneel, crouch, or crawl
X
Talking or hearing
X
Lifting Requirements
Amount of Time
Physical Demand
None
Under 1/3
1/3 to 2/3
Over 2/3
Up to ten pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
X
More than 100 pounds
X
Vision Requirements
Yes
No
Close
X
Distance
X
Color Vision
X
Peripheral
X
Depth & Perception
X
Ability to Adjust Focus
X
WORK ENVIRONMENT
The work environment is typically of a shop atmosphere with exposure to wet or humid conditions, and exposure to outside weather. The employee will frequently work around moving mechanical parts and is frequently exposed to vibration, fumes, toxic or caustic chemicals, airborne particles, and risk of electrical shock. The noise level in the work environment is usually loud. Employee is expected to wear appropriate personal protective equipment (PPE) in all work areas where it is required.
Work Environment
Amount of Time
Environmental Condition
None
Under 1/3
1/3 to 2/3
Over 2/3
Wet or humid conditions (non-weather)
X
Work near moving mechanical parts
X
Work in high, precarious places
X
Fumes or airborne particles
X
Toxic or caustic chemicals
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Work with explosives
X
Risk of radiation
X
Vibration
X
This description describes only the general nature and level of work encompassed by this job. This description is not a comprehensive listing of all responsibilities, duties, and skills of employees at this level. Peterson is an Equal Opportunity Employer/Affirmative Action Employer.
Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has the immediate need for an experienced Shop Lead at our Hillsboro, OR location.
Summary
- The Shop Lead Person is a working lead technician. This position ensures prompt service to internal and external customers by coordinating service shop activities and performing service and repair work as needed.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
- Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
- Communicate with internal and external customers in a manner that promotes a positive relationship.
- Work overtime as needed within labor law guidelines.
- Organize, prioritize, schedule and assign work in the department to optimize department productivity.
- Initiate and respond to communication with department supervisor, other departments, and customers in a timely manner to optimize customer satisfaction.
- Review all work orders for accuracy.
- Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
- Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
- Perform service and repair activities as needed to ensure department productivity.
- Assist the department supervisor in service and customer relations issues as needed.
- Provide technical support and assistance for all department activities.
- Provide on-the-job technical training to department technicians as needed and make recommendations for formal training activities for department technicians.
- Oversee the inventory and maintenance of department tools, equipment, and supplies.
- Operate company or personal vehicle as needed.
- Maintain punctual, regular, and predictable attendance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must maintain a tool inventory sufficient to perform assigned tasks.
Associates Degree from a fully accredited college in Diesel Technology or other closely related field; and a minimum of 6 years of directly related experience in heavy equipment service; or an equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
- Ability to obtain lift truck operator certificate.
- Maintain a valid driver’s license and satisfactory driving record.
Safety – Actively demonstrates vigilance in protecting self, customers, co-workers, contractors, suppliers and community from risky actions or unsafe conditions. Promotes and follows Peterson’s safety policies and guidelines.
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.
Skills
Peterson’s Communication Principles – Able to demonstrate the following communication skills and principles when working with customers, co-workers, and other stakeholders:
- Showing up and choosing to be present- to honor others and give my best self.
- Paying attention to what has heart and meaning- to understand and acknowledge the true intent.
- Tells the truth without blame or judgement- to motivate and build confidence.
- Open to outcome, not attached to outcome- to learn from what happened and never stop improving.
Accountability – Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan; Focuses on performance, manages execution.
Curious – Continuously pursues opportunities to learn and grow professionally and personally. Solicits feedback to improve self, service, performance and the organization. Applies feedback to improve performance.
Leadership – Refrains from activities that would negatively impact organizational health and reputation, compromise trust or working relationships, or create unnecessary bureaucracy.
Ethics – Works ethically and with integrity; avoids any action that could be interpreted to be for personal gain, in violation of Peterson’s Code of Conduct and Business Ethics, or as an abuse of positional power. Maintains confidentiality; Protects Customer, Manufacturer and Company proprietary information; promptly reports conduct that could is or could be considered unethical; Honest and forthcoming with information.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Meets commitments.
Technical Skills – Has the skills needed to successfully perform job responsibilities and be viewed as competent. Shares expertise with others; Understands implications of decisions; Demonstrates knowledge of market and competition; Aligns work with organization’s goals.
Communication – Speaks clearly, respectfully and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Listens to others without interrupting; Keeps emotions under control; Gives and welcomes feedback; Has personal awareness of body language and tone being used to maximize quality of communications.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests. Provides recognition for results; Offers to help others before being asked; Supports co-workers and provides them with grace.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Manages difficult or emotional customer and/or employee situations; Responds promptly to customer and employee needs; Facilitates a work environment where individuals are treated with respect and are not subject to hostile or other harassing behaviors.
Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Flexible; Open to new ideas.
Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve performance and the organization as a whole; Pursues training and development opportunities.
Dependability – Consistently reports to work on time as scheduled; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Commits to long hours of work when necessary to reach goals.
Language Skills
Ability to read, analyze, and interpret general business reports, technical procedures, or governmental regulations. Ability to write coherent and logical service reports that can be understood by internal and external customers.
Mathematical Skills
Ability to apply concepts of basic math and algebra.
Computer Skills
Must have excellent proficiency on company, CAT PC and windows driven software.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
WORKING CONDITIONS
The working conditions, physical demands, and environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a full-time position. Days and hours worked will mirror the business operations which typically runs Monday – Friday. May work more than eight consecutive hours at a time or more than 40 hours in a seven-day work period depending on work demands. Occasional evening and weekend work will be necessary. Travel will be required to branch locations, company events, professional development and industry conferences. Must possess a valid motor vehicle operator’s license, have access to reliable transportation and must be able to travel via most efficient mode for work related travel i.e., airplane.
With Peterson’s Customer First focus, the individual may encounter pressure in meeting customer needs, balancing competing deadlines and resource constraints. Situations must be handled in a manner that meets customer needs and does not negatively impact customer satisfaction. Customers are both internal and external.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to grasp and to perform mechanical service activities. The employee is frequently required to talk or hear. The employee is required to stand, walk, stoop, kneel, crouch, climb, balance, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and to pull and apply rotation force on stationary and moveable objects. Specific vision abilities required by this job include close, distance, color and peripheral vision; depth and perception; as well as the ability to adjust focus.
Physical Demands
Amount of Time
Activity
None
Under 1/3
1/3 to 2/3
Over 2/3
Standing
X
Walking
X
Sitting
X
Using hands or fingers to handle/feel objects
X
Reaching with hands / arms
X
Climbing or balancing
X
Stoop, kneel, crouch, or crawl
X
Talking or hearing
X
Lifting Requirements
Amount of Time
Physical Demand
None
Under 1/3
1/3 to 2/3
Over 2/3
Up to ten pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
X
More than 100 pounds
X
Vision Requirements
Yes
No
Close
X
Distance
X
Color Vision
X
Peripheral
X
Depth & Perception
X
Ability to Adjust Focus
X
WORK ENVIRONMENT
The work environment is typically of a shop atmosphere with exposure to wet or humid conditions, and exposure to outside weather. The employee will frequently work around moving mechanical parts and is frequently exposed to vibration, fumes, toxic or caustic chemicals, airborne particles, and risk of electrical shock. The noise level in the work environment is usually loud. Employee is expected to wear appropriate personal protective equipment (PPE) in all work areas where it is required.
Work Environment
Amount of Time
Environmental Condition
None
Under 1/3
1/3 to 2/3
Over 2/3
Wet or humid conditions (non-weather)
X
Work near moving mechanical parts
X
Work in high, precarious places
X
Fumes or airborne particles
X
Toxic or caustic chemicals
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Work with explosives
X
Risk of radiation
X
Vibration
X
This description describes only the general nature and level of work encompassed by this job. This description is not a comprehensive listing of all responsibilities, duties, and skills of employees at this level. Peterson is an Equal Opportunity Employer/Affirmative Action Employer.
Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
