What are the responsibilities and job description for the Technical Communicator Supervisor position at Peterson Cat?
It’s your time, make it matter.
At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason : our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!
Job Description
Peterson Cat has the immediate need for an experienced Technical Communicator Supervisor based at either Hillsboro, OR or San Leandro, CA locations.
SUMMARY
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The Technical Communicator Supervisor oversees a team of Technical Trainer & Communicators while also performing responsibilities of the Technical Trainer & Communicator role. This position is responsible for ensuring customer satisfaction of Peterson’s technical communication services, providing high-quality, cost-effective engineering solutions for both new and used equipment, conducting quality control inspections on machines to be delivered to customers, and providing operational training and follow-up services to customers.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
- Supervise and lead technical communicator team across the Peterson CAT territory.
- Perform responsibilities of the Technical Trainer & Communicator role, which includes but is not limited to :
Work directly with field and shop technicians, customers, and other distributors over phone and / or in person, to help solve maintenance and service problems related to earthmoving, power generation, and heavy-equipment machines.
OTHER JOB FUNCTIONS
SUPERVISORY RESPONSIBILITIES
Manager is responsible for the overall direction, coordination, and evaluation of the Technical Trainer & Communicator team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and implementing corrective action with employees; addressing complaints and resolving problems. When work deficiencies are identified takes prompt and effective measures to correct areas needing improvement.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
Associate degree from a fully accredited college in a closely related field; and a minimum of five (5) years of directly related experience, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must maintain a valid driver’s license and satisfactory driving record.
Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
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