Sales Manager

Peterson Power Systems has a need for a Sales Manager based at our San Leandro, CA location. This position is accountable for the development, marketing, and sales of service products. This includes responsibility for planning, staffing and execution of the work that results in an effective sales and marketing organization for the entire assigned territory. Job functions include the following :

• Develop and retain effective Sales Representatives : Provide coaching, mentoring and development of the human resources within product support sales development. Assess the gaps in the skills and competencies Product Support Reps require to fulfill their assigned roles and responsibilities. Develop action plans that will close the gaps and measure performance as the means to seek continuous improvement in the work process. Accountable for assignment of individual accounts to Sale Representatives.
• Develop and direct parts and service merchandising programs : Management and leadership responsibility for segmenting customers according to their needs, developing the value propositions and corresponding service products that meet those needs. This includes responsibility for developing the work processes and key performance measurements that lead to the fulfillment of those needs in terms of price, quality and turnaround time. Responsible for developing proposals that specify the scope (quality), price (meeting margin objectives), and turnaround. Price is based on the value delivered to customers and provides a return commensurate with Peterson’s risk. Factory and dealer sponsored sales contests - Associates are managed so that all goals are reached.
• Ensure good customer relations and good relations with other corporate departments : Good relations and communications exist to provide for the team spirit with other corporate and regional departments. Accountable for continuously improving customer and employee satisfaction. Develop / modify service products in response to validated customer needs. Works in a synergistic partnership with Sales Team and Regional Product Support in the development, marketing and delivery of service products to Peterson’s customers.
• Collect and analyze parts and service marketing data : Regular reports are submitted to management showing customer metrics appropriate to business unit. Prepare the “break even” and “return on investment” analysis to demonstrate expected returns. Accountable for meeting Customer Support market share and sales objectives. Competitive activity is monitored and reported. Customer surveys are conducted on a regular basis. New market opportunities are defined and presented to management.

QUALIFICATIONS

Bachelor's Degree from a fully accredited college in Business or other closely related field; and a minimum of three to ten years of directly related experience as manager in sales or parts, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must be able to travel up to 35% of the time to company subsidiaries as required.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid motor vehicle operator’s license, with an acceptable driving record and have access to reliable transportation.