Desktop Support Technician (Onsite)

Summary

Job Description

Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.

Job Description

• Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
• Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
• Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.
• Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation.
• Installs and configures hardware and software both in person and remotely; utilizes Client best practices and follows policy in installation and configuration of hardware and software.
• Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
• Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
• Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
• Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.
• Other duties as assigned by manager
  
  
  

RELATIONSHIPS

• Internal: All end-users onsite and virtually through IT Shared Services
• External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc.
  
  
  

Minimum Qualifications

• Minimum of 2 years of knowledge in the technologies used within IT Area:
• Windows Desktop environment configuration and troubleshooting
• Desktop troubleshooting skills
• PC Hardware build and configuration skills
• General knowledge of handheld devices (Smartphones, iPads, Android tablets)
• General knowledge of all Microsoft Office applications
  
  
  

EDUCATION

• Bachelors preferred but not required
  
  
  

Preferred Qualifications

• A or any Microsoft certification is preferred
• WLAN Technologies: Wireless concepts
• LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
• Network troubleshooting skills
• Active Directory and related support tools. This includes basic OU rights and administration.
• Server operating systems: Windows modern and legacy
• DHCP, DNS, WINS, TCP/IP networking
• Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI
• Report distribution using Client approved technologies
• Moves, Adds and changes with regard to telecom wiring and devices
• Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors
  
  
  

Physical Qualifications

• Standard required physical activities including length of time performing each activity.
  
  
  

Salary/ Rate: $25-$30/hour (depends on experience level). This is a contract to hire position with candidates expected to work 40 hours/ week . Contract duration is 6 months with possible extensions. This position currently does not offer any benefits.