What are the responsibilities and job description for the Electrical Technician position at Peterson Technology Partners?
Job Details
Requirement Description:
You are the ideal candidate who has a strong ability to interact and communicate professionally with employees, customers, and partners. You will professionally represent Technical Support team; greet our callers, identify, document, and provide advanced technical support for all escalated technical calls.
ESSENTIAL DUTIES:
- Answers escalated technical support phone calls for assigned equipment group
- Routes calls to appropriate parties if necessary
- Provides advanced troubleshooting
- Provides remote desktop support via remote desktop software
- Logs all calls in CRM software
- Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules
- Travels and provides field support for complicated cases when remote support is impossible
- Maintains current knowledge of all Client products and all other matters that affect the dental industry
- Shares knowledge and works with other Technical Support Team Members
- Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
- Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
- Performs other duties as assigned
MINIMUM QUALIFICATIONS:
Training and Experience
- Degree; technical in nature or equivalent work experience
- Electromechanical experience is a plus
- Troubleshooting and networking skills
- Proficient with Microsoft Office Suite
- Ability to type a minimum of 20 words per minute
- Strong communication skills
Knowledge, Abilities, and Skills
- A deep understanding of the dental market and core equipment segment is preferred
Salary: $45,000- $50,000 per year
Benefits: Medical Insurance, PTO, 401 (k), and more
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $45,000 - $50,000
