Returns Specialist

ESSENTIAL DUTIES:

• Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status
• Processes customer returns and property
• Enters data and orders
• Executes consignments
• Programming and Duplication
• Operates electronic boards
• EEPROM chips
• Micro SD cards
• Guided User Interfaces
• Receiving and Documentation
• Receives shipments from the dock and record RMA/SIT number in CRM system
• Inspects and matches contents of the box(es) with submitted paperwork
• Reports discrepancies to Returns Team Lead
• Completes documentation for all products to be returned to manufacturer or vendor
• Handling electrical components, installing, and uninstalling
• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
• Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• Experience working in Returns and Consignment preferred
• Experience with Salesforce a plus
• Proven organizational skills and ability to meet targets, goals, timelines, etc.
• Excellent verbal and written communication skills
• Proficient in Computers including Microsoft Office

WORKING CONDITIONS:
The work environment of the position is in a professional office and warehouse environment.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift

Language:

• English (Preferred)

Ability to Commute:

• Charlotte, NC 28273 (Required)

Ability to Relocate:

• Charlotte, NC 28273: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23