What are the responsibilities and job description for the Insurance Customer Service Representative position at Pethel Insurance Group?
Established in 2006 by Renee Pethel, Pethel Insurance Group is a customer-focused, family-owned business that prides itself on delivering value and protection through partnerships with top-rated insurance carriers. We provide the personal touch of a local agent who advocates for clients, ensuring their needs are met with ease and care. At Pethel Insurance Group, we foster employee growth and advancement while celebrating milestones and achievements together. Join our close-knit team and make a difference in our community!
Position Overview :
Were seeking a friendly and detail-oriented Insurance Customer Service Representative to join our dynamic, fast-paced team. In this role, youll provide exceptional support to clients while contributing to our mission of outstanding service. This position offers a base pay range of $17 to $23 per hour, depending on experience. With a positive work environment and opportunities for growth, youll find a rewarding career here, with the potential to advance into a sales position.
Become a part of a team that values your growth and success. Join Pethel Insurance Group and help us deliver outstanding service and protection to our valued clients! Apply Today!
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Parental Leave
Hands on Training
Mon-Fri Schedule
Retirement Plan
Weekends Off
Responsibilities
- Greet guests, answer phone inquiries, and direct callers to agents when appropriate.
- Draft correspondence and assist with document preparation.
- Service accounts by entering data into the computer system while speaking with customers.
- Process insurance policy changes accurately and efficiently.
- Collect payments in person or by phone and reconcile remittance reports.
- Perform general office tasks such as scanning and faxing.
- Identify cross-selling opportunities and direct leads to agents.
Requirement
Salary : $17 - $23