What are the responsibilities and job description for the Customer Service Representative position at PETITTI UMBRELLA CODE?
Job Details
Job Location: Madison, OH
Salary Range: Undisclosed
Customer Service Support
Provides high-level administrative support to top management in order to ensure successful operations as well as the strategic goals of the Company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Sales and order processing in-office.
- Email, phone, and in-person communication with clients to drive profitable sales.
- Assisting management with customer requests.
- Inventory management activities and data entry.
- Filing and managing client and vendor invoices.
- Enforce and maintain Company policies and procedures.
- Maintain proper files and paperwork.
- Provide appropriate paperwork and reports as needed.
- Maintain neat, professional appearance at all times, including personal appearance as outlined in the employee handbook.
- Maintain the upkeep and cleanliness of the office and all equipment; notify the corporate office of any needs/issues.
- Assist other areas of wholesale when necessary or when slow.
REQUIREMENTS
- Saturday availability.
- Knowledge of principles and processes for providing excellent customer service. This includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Efficient in Microsoft computer programs, Company e-mail and their capabilities.
- Knowledge of products and plants is preferred.
- Ability to adapt to the fast-paced environment of the industry and be flexible and open to new ideas and changes.
PHYSICAL DEMANDS
Prolonged standing, walking, bending, lifting and climbing at various heights may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
