1050 - Inside Sales Representative

1050 - Inside Sales Representative Responsible for closing contracts for partner programs, at defined monthly goals, that ensure partner and customer satisfaction.   DUTIES   Responsible for obtaining customer orders on an inbound and outbound call basis, aggressively growing individual territories and supporting team and departmental requirements to achieve goals.  Responsible for all sales activities for small to medium retail outlets within assigned customer base as well as sales activities for new and prospective clients. Liaison between the customer and operational functions (including distribution and credit) to assure complete customer satisfaction. Contact all accounts within the database during each month of active duty; contact should include a brief review of account history, plus notations as to order frequencies and necessary follow up. After making initial calls, responsible for making daily calls to customer base based on past communication and notes. Outbound call activity should be consistent and productive so that goals are regularly attained. Achieving or exceeding goal is a vital requirement of the position and will be frequently reviewed. Minimum goal expectations are listed on the compensation program for this position. Receive inbound sales calls, including but not limited to data entry of inbound and written orders (via fax, email, mail, etc.) Actively up sell and increase orders through suggestive selling techniques. Participate in selling competitions, SPIFF programs and product campaigns and achieve results within these programs. Study and learn the current product selections within Petra’s product mix.  It is also required to increase knowledge by attending all vendor product training sessions, studying new catalogs and fliers as they are printed, and making a strong effort to upgrade knowledge during tenure with Petra. Maintain a positive working relationship with customers by initiating action on customer service issues in a prompt and courteous manner. Required to maintain a minimum duration of time (subject to change) as determined by Management, per day on active call duty (inbound and outbound time).  Responsible for making a minimum of 50 outbound sales calls per day.  Effectively communicate customer feedback, expectations, needs and problems to management. Follow all procedures and protocol for sales techniques, follow up processes and operational functions. Maintain superior customer service reputation with customers, coworkers, team leaders and management. This includes quick and decisive action to requests, ability changes and alternatives in procedures, processes and functions. Remains familiar and compliant with all company policies and procedures in the performance of job duties and regarding individual activities and behaviors. Maintains acceptable attendance in accordance with company policies and departmental standards. Conducts self in a professional, courteous, respectful and friendly manner at all times when interacting with coworkers, clients or vendors. Other duties assigned as needed.   EDUCATION & EXPERIENCE   Education: High School diploma or GED equivalent. Experience: 1 year Sales and/or Call Center Experience required (Consumer Electronics Industry preferred).   SKILLS & CERTIFICATION   Skills: Superior communication skills with high ethics and strong moral character. Outgoing personality with ability to work in a team oriented environment. Sharp attention to detail with strong organizational skills. Ability to prioritize and work on multiple projects efficiently and effectively. Proficient with various computer programs:  (WINDOWS 7, OFFICE 2013). Typical Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting of up to 25 lbs. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision.

Salary : $21