What are the responsibilities and job description for the Helpdesk Tech I/II (DOE) - Anchorage position at Petro Marine Services?
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General Information
Job Title: Helpdesk Tech I/II (DOE) - Anchorage
Contact: Conrad Wasile, 907-562-5000
Date Posted: 01/31/2025
Date Closed: 03/15/2025
Location: Petro Marine Services - Anchorage
Compensation and Hours
Minimum Salary: DOE
Maximum Salary: DOE
Type of Job: Full Time
Hours per Week: 40
Benefits: Health/Dental/Vision/401K
Anticipated Job Duration: Year Round
Job Description
HELPDESK TECHNICIAN I/II (DOE)
Position Location: Anchorage, Alaska (In-Office)
REPORTS TO: IT Director
STATUS: Full-time, Non-Exempt
Minimum Salary: 25/Hour
Maximum Salary: DOE
Type of Job: Full Time
Hours per Week: 40
Benefits: Health/Dental/Vision/401K
Anticipated Job Duration: Year Round
SUMMARY:
This position is responsible for providing frontline IT support, ensuring the smooth operation of company technology, including user support, troubleshooting hardware and software issues, and maintaining the IT ticketing system. The role requires excellent problem-solving skills, strong communication, and the ability to work independently in a fast-paced environment. This is an on-site position.
STAFF:
None
DUTIES AND RESPONSIBILITIES:
- User Support: Provide technical assistance to employees via phone, email, and remote access tools, ensuring timely issue resolution.
- Helpdesk Ticket Management: Monitor, prioritize, and resolve IT support requests in the ticketing system.
- Hardware and Software Support: Troubleshoot and maintain desktop computers, laptops, mobile devices, printers, and other hardware.
- Point of Sale (POS) Support: Assist with the setup, maintenance, and troubleshooting of POS systems at company locations.
- Account Management: Create and manage user accounts in Active Directory and Office 365.
- Basic Network Support: Assist with troubleshooting network connectivity issues, including LAN, Wi-Fi, and VPN access.
- Workstation Setup and Configuration: Install and configure new workstations, peripherals, and software for employees.
- Security and Compliance: Ensure adherence to company security policies and assist in implementing IT best practices.
- On-Site Support: Travel to company locations within Alaska as needed to provide hands-on IT assistance.
- Project Assistance: Support IT projects and system upgrades as assigned.
- Continuous Learning: Stay current with industry trends and pursue relevant certifications to enhance technical skills.
- On-Call Rotation: Participate in an after-hours on-call rotation to provide critical IT support when necessary.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong understanding of Windows operating systems and Microsoft 365 applications.
- Ability to effectively communicate complex technical concepts to non-technical users.
- Strong troubleshooting and problem-solving skills with a customer-service mindset.
- Experience with Active Directory and Office 365 administration.
- Basic understanding of networking concepts (IP addresses, DNS, VPN, etc.).
- Ability to work independently and manage multiple priorities under time constraints.
- High level of professionalism and ability to handle confidential information.
- Willingness to travel as needed to provide on-site support.
QUALIFICATIONS:
Required:
- High school diploma or equivalent.
- Minimum of two years of IT helpdesk or technical support experience.
Preferred:
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
- A or other relevant IT certifications.
- Experience working in an enterprise IT environment.
Willing to train and develop the right candidate with on-the-job experience. The scope of work may expand based on performance and time in the position.
PHYSICAL REQUIREMENTS:
- Ability to sit, stand, bend, squat, and reach throughout the workday.
- Comfortable working on computers and screens for extended periods.
- Occasionally lift and move up to 75 lbs.
- Ability to travel by airplane and drive to remote company locations.
- Regular attendance and availability during business hours are essential.
WORK ENVIRONMENT:
- Standard office environment with occasional on-site visits to company facilities.
- Exposure to typical office equipment and ambient temperatures.
Petro 49, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, gender, gender identity, religion, age, national or ethnic origin, disability, marital status, sexual orientation, or veteran status. We promote affirmative action for minorities, women, disabled persons, and veterans. We promote a smoke-free workplace and as such, limit smoking at all facilities. We are a drug-free workplace.
Required Job Qualifications
Have you ever been convicted of a felony?
Do you have a High School diploma or GED?
