What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Petroglyph & Coronado Pet Hospitals?
Description
Job Type: Full-time
Position: Customer Service Representative
Location: Petroglyph Animal Hospital
Schedule: 4- 10-hour shifts, Monday-Sunday (varies), with 3 days off
About Us:
Join the dynamic team at Petroglyph Animal Hospital, where no two days are the same! We are a high-energy, fast-paced veterinary clinic with seven skilled veterinarians committed to providing top-tier care. We handle everything from routine check-ups to urgent emergency medicine, and we pride ourselves on our compassionate approach, attention to detail, and dedication to excellence in patient care.
Job Description:
We’re seeking an active and energetic individual to be our frontline representative. As a Customer Service Representative, you'll be the first point of contact for clients, handling:
- Warm and professional greetings for clients and their pets
- Management of our busy appointment calendar and integrated platforms
- Responses to inquiries via phone and email about our services and procedures
- Assistance with check-ins, check-outs, and payment processing
- Maintenance of a clean and organized reception area
Qualifications:
- Exceptional customer service skills with a friendly and energetic demeanor
- Strong communication and interpersonal abilities
- Ability to thrive in a fast-paced, dynamic environment
- Keen attention to detail and accuracy
- Flexibility for variable shifts, including weekends and evenings
- Previous experience in the medical or veterinary field is a plus, but not required
Why Join Us?
Be a part of a rewarding environment where you’ll play a vital role in emergency and routine care, making a tangible difference every day. Your pet our team we’ve got this!
- Fully-paid medical, dental and vision plans
- 401(k) plan with matching employer contribution
- Flexible spending account with yearly employer contribution
- Paid Time off and sick leave
- Differential pay on weekends
- Great pet care benefits
- Teamwork, learning opportunities and career growth
