What are the responsibilities and job description for the Field Service Rep - Northeast (GC) position at Petroleum Analyser Company LP?
Who We Are
PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream, and downstream. To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy / video imaging.
Your Role
We are seeking a self-motivated individual to perform installation, routine maintenance, troubleshoot, repair, calibrate and testing of electronic instrumentation and related electromechanical equipment used in the Gas Chromatography (GC) and Elemental analyzers in the Petro-Chemical industry in major refineries and independent laboratories according to ASTM methods. Position requires up to 90% travel to customer locations, primarily throughout the northeast coast territory, which primarily includes most states surrounding New York, Pennsylvania, New Jersey.
ESSENTIAL TASKS :
- Provide field service support at customer sites, which includes but not limited to, installation, preventive maintenance, calibration, test validation, basic troubleshooting and breakdown repairs on PAC's Gas Chromatography and Elemental product lines.
- Provide telephone support as needed.
- Operate GC and Elemental Analyzers during test cycle to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration as well as other physical properties testing and / or determine through testing methods an elemental diagnosis such as quantity of sulfur, nitrogen, fluoride, etc.
- Use computerized equipment, test equipment, and software to perform testing functions.
- Manage inventory assigned for repairs to ensure accuracy of individual and main warehouse.
- Timely submittal of travel expenses each week in ERP system.
- Ensure inventory is properly documented for transfer before and after assigned service call.
- Maintain and increase knowledge of product specifications as assigned including product and software updates.
- Promote good customer relationship through professional communication and by providing exceptional customer service.
- Observe essential safety policies and procedures within Company and at customer sites at all times.
- Assist with related special projects, as required.
QUALIFICATIONS :
Education & Experience :
Bachelor of Science Degree in Chemistry preferred, or, Associate's degree (A.A.) or Technical degree from two-year college or technical school with 5 years of Chemistry experience with GC or Elemental analyzers and software, in the process automations / instrumentation / analytics industry (or similar), or equivalent combination of education and experience.
Knowledge & Skills :
Other Skills, Abilities, and / or Qualifications :
Benefits :
Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401(k) Savings Plan, paid time off, and tuition assistance, we've got you covered with our total rewards package.
Privacy
We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice. https : / / www.paclp.com / about-pac / careers / view
PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
