What are the responsibilities and job description for the Customer Service Rep position at Petroleum Analyzer Company L.P.?
Who We Are PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream and downstream.
To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy / video imaging. Your Role The PAC Customer Service Rep will be the primary point of contact for customers in relation to manufacturing and sales of PAC Instruments.
Responsible for all phone, electronic and face to face interactions in order to promptly provide and process information in response to inquiries, concerns and requests about products and services.
Processing orders, checking stock and provide status of orders while using problem solving skills to resolve customer issues.
- Answering phones and providing feedback on stocking levels, order status, order tracking etc.
- Respond to customers within timeframes per established process.
- Proactively calling customers and providing them with a status of their orders and notification of any date changes.
- Collaborate with necessary departments in order to obtain required information.
- Processing quotes and all types of customer orders in our ERP system (IFS).
- Providing alternative products / solutions for out-of-stock items or long lead-time items.
- Create cases for warranty, parts returns or applicable needs.
Complete assigned case tasks in a timely manner.
turnaround time on customer PO's and entry into IFS.
Some college a plus
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https : / / www.paclp.com / about-pac / careers / view PAC is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
