What are the responsibilities and job description for the Call Center Agent, MUST LOVE DOGS!!! position at Petropolis: Empowered Pet Care?
Customer Service Job Summary
You’ll be responsible for talking to potential clients on the phone, as well as in person, to explain our services and pricing, answer any questions they may have and, above all, help them feel secure in their decision to leave their pets in our care. You will create client profiles, capturing all required information, and set up their pet's first visit to our facilities.
You’ll also be responsible for tracking your calls and entering all required information into our call tracking form.
We are looking for team members who:
- Love animals
- Are skilled at active listening
- Have a passion for sales
- Are energetic
- Want to work 40 hours per week
- Have weekend availability
- Will embrace Pet Empowerment values
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. These essential functions include:
- Providing excellent customer service, both in person and on the phone
- Sitting for extended periods of time
- Scheduling services through our client management software
- Answering phone calls
Skills & Abilities
- Education: High School Diploma or equivalent or higher
- Experience: Two or more years of past customer service, call center, and sales experience
- Computer Skills: Proficient keyboard skills
- Customer Service: Able to provide exceptional service
- Pet Experience: Past professional experience working with dogs and cats is preferred
Pay
Our base pay is $14.00 per hour with commission pay. After including commission, our Reservation Specialists earn between $21.00 - $25.00, depending on season and skill.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- No nights
Application Question(s):
- Are you interested in full time or part time?
- Are you open to working at either of our locations? (Chesterfield or St. Charles)
- Are you available to work weekends, including both Saturday and Sunday?
Experience:
- Call center: 2 years (Required)
- Customer service: 2 years (Required)
Ability to Relocate:
- Chesterfield, MO 63005: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $25