What are the responsibilities and job description for the Service Manager position at Petrus Auto Sales?
Overview
We are seeking a dedicated and experienced Service Manager to lead our automotive service team. The ideal candidate will have a strong background in automotive service management and possess mechanical knowledge to ensure the highest level of customer satisfaction. This role is essential in overseeing daily operations, managing staff, and ensuring that all services are performed to the highest standards.
Responsibilities
- Oversee the daily operations of the service department, ensuring efficiency and productivity.
- Manage and mentor service staff, providing training and support as needed.
- Ensure high-quality customer service by addressing customer inquiries and resolving issues promptly.
- Maintain accurate records of services performed, including auto estimating and documentation of repairs.
- Coordinate with technicians on various services.
- Implement best practices for safety and compliance within the service department.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
Experience
- Proven experience in automotive service management or a similar role is required.
- Strong mechanical knowledge with hands-on experience in automotive repair and maintenance.
- Familiarity with auto estimating processes and customer service excellence.
- Excellent communication skills with the ability to lead a team effectively.
- A commitment to delivering exceptional customer experiences while maintaining operational standards.
Join our team as a Service Manager and play a crucial role in delivering top-notch automotive services while leading a talented team dedicated to excellence.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
