What are the responsibilities and job description for the Service Writer position at Petrus Auto Sales?
Responsibilities:
- Provide exceptional customer service and support to clients
- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns
- Analyze customer needs and recommend appropriate products or services
- Maintain accurate and detailed customer records in the database
- Resolve customer complaints or issues in a timely and professional manner
- Collaborate with cross-functional teams to ensure customer satisfaction
Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Ability to work well in a team environment and independently
- High school diploma or equivalent
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
