What are the responsibilities and job description for the IFB Customer Care Specialist- Knoxville, TN position at PetSafe Brands?
At Invisible Fence® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world's first dog fence. It's that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence® Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet's companionship. The way we look at it, nothing could be more revolutionary-or more wag-worthy-than that!
When it comes to improving the lives of pets and their people, it's never a job. It's a labor of love.
Summary of Position :
Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of 'being the most trusted pet brands'.
Responsibilities :
Provide our customers with excellent service
Offer and sell our vast array of products by finding product solutions which meet the customer's and their pet's needs
Identify the customer's product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
Follow policies & procedures to ensure quality & consistency on every customer interaction
Consistently meet and exceed Customer Care accountabilities
Qualifications : HS diploma or GED
1 - 3 years of Customer Service experience preferred
Ability to offer, promote and sell products / services to existing and prospective customers
Great communication skills
Ability to type at least 40 words per minute
Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
Passionate about improving the customer experience
Ability to thrive in a fast-paced environment with change
Accountabilities : Sales Goals
Branded Customer Satisfaction Scores
Quality Assurance
Attendance
Wrap Time
Compliance
Unavailable Time
Average Handle Time
Relationships :
Directly reports to Assistant Manager
Works in conjunction with all Customer Care Specialists
To learn more about PetSafe Brand and Invisible Fence® Brand, our history, culture and community involvement, please visit www.RadioSystemsCorporation.com
